Status Module
Tro u b l e s h o o t in g
Cisco Unified Communications UC320W Administration Guide 93
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• CLID: The Caller ID phone number of the calling party.
• Calling Line Name: The Caller ID name of the calling party.
• DNIS: The dialed number, as determined by the Dialed Number
Identification Service (DNIS).
• Duration: The length of the call, displayed in hours, minutes, and seconds.
Working with the Data
• To sort the records: Click any column heading to sort the list in ascending
order. Click the column heading again to sort in descending order.
• To filter the list to show only records containing specified values: Click in
the filter field type characters or keywords, and then press the Enter key to
filter the display. For example, in the CLID field, enter a phone number to
view only the records for that number.
• To remove a filter : An X icon appears immediately to the right of the filter
field. Click this button to remove the filter.
• To remove all filters: An X button appears at the end of the filter row. Click
this button to remove all filters and to show all available records.
• To refresh the list of records: Click the Refresh button to refresh the list
with the latest data.
• To refresh the details: Click the Refresh button to refresh this section with
the latest data. The icon appears near the top right corner of the table.
• To export the data: Click the Download icon to export the data to a CSV file.
You can open the file in a text-editing program such as Notepad or a
spreadsheet program such as Microsoft Excel.
Troubleshooting
When investigating issues, you can use the
Status > Troubleshooting
page to
temporarily enable system logs to collect information. As a best practice, Cisco
recommends that you enable logging only when needed, and disable logging
when you finish the investigation. Logging consumes resources and can impact
system performance.
• System Logs: Click On to enable logging, or click Off to disable this feature.
To avoid unnecessary impact on system resources, disable logging when
you finish troubleshooting.
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