Cisco SPA8800 Informations techniques Page 64
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Call Routing
Auto Attendant
Cisco Unified Communications UC320W Administration Guide 64
7
• Timeout: Choose the action that occurs when the Timeout limit is reached.
From the list next to the clock icon, choose the timeout period. Enter the
number of idle seconds that the AA will wait for the caller to make a
selection. When this limit expires, the AA takes the action that you specify in
the Timeout field.
Setting Up Prompts
Click the Prompts tab to manage the prompts that the Auto Attendant plays to
assist the callers. You can use the default prompts or record your own prompts.
In the office: A phone administrator replaces the default greeting with one
that includes the company name and announces special menu options:
Thank you for calling Family Medical. Press 1 for our hours and location.
Press 2 to make an appointment. Press 3 for billing.
General Information and Options for AA Prompts
• You can have up to 20 prompts.
• You can combine multiple prompts into a single prompt sequence for use in
your AA menus.
• AA default prompts: The system includes four default prompts in the
language that is selected on the Region page. Prompt 1:
If you know the
extension, you may enter it now.
Prompt 2:
Your call has been forwarded.
Prompt 3:
Not a valid extension. Please try again.
Prompt 4:
Good-bye.
IMPORTANT: Prompt #2 will play when a Direct Extension Dial transfer is
initiated. If you change this prompt, record a message that is appropriate for
that purpose.
Settings for AA Prompts
Loading and playing back prompts:
• Load Prompts from Device to Enable Playback: Click this button if you
want to enable playback of your recorded prompts through your computer
speakers or headphones (if available and unmuted).
• Play button: Click this button to play the prompt on the speakers of your
computer, if available and unmuted.
• Stop button: Click this button to stop playing the prompt.
- Cisco Small Business 1
- Unified Communications UC320W 1
- ADMINISTRATION 1
- Contents 3
- Chapter 1: Welcome 9 3
- Chapter 2: Site 19 3
- Chapter 3: Telephony 23 4
- Chapter 5: Users/Phones 43 5
- Chapter 7: Call Routing 57 5
- Chapter 9: Network 77 6
- Cisco SPA301 Connections 107 7
- Welcome 1 9
- Getting Started - LAN Devices 12
- Configuration Module Overview 13
- Saving a Session 15
- Critical Updates 17
- Features of the Help System 18
- Sending Feedback to Cisco 18
- Logging Out 18
- System Access 20
- Automatic Maintenance 21
- USB Backup 22
- Telephony 3 23
- Gateways 24
- PBX/Key System 26
- Day/Night Features 27
- Select Schedule Behavior 28
- Phone Buttons 29
- Christmas,25,12,2011,true 30
- Internal Dialing 31
- Ports and Trunks 4 34
- Settings for FXO Ports 35
- FXO Gain Settings 35
- FXO Impedance Matching 36
- FXS Ports 37
- SIP/BRI Trunks 37
- SIP Provider Settings 38
- Systemwide SIP Parameters 39
- Mediatrix Gateway Settings 40
- Outbound Trunks 41
- Shared FXO Lines 42
- Users/Phones 5 43
- Settings for User Records 44
- Other Data Entry Options 44
- Assign Phones 46
- Extension Buttons 6 48
- Settings for Shared FXO Lines 50
- Shared Extensions 52
- Shared Extension Settings 53
- Additional Extensions 55
- Call Routing 7 57
- Paging Groups 58
- Hunt Groups 59
- Hunt Group Settings 60
- Auto Attendant 62
- Buttons for AA Menus 63
- Setting Up Prompts 64
- Settings for AA Prompts 64
- Using the AA Prompts Recorder 66
- Inbound Calls 67
- User/Group Features 8 69
- Voicemail to Email 70
- Settings for Phone Buttons 72
- Phone Button Labels 74
- Directory 75
- Network 9 77
- Wireless 81
- Port Forwarding 82
- Settings for Port Forwarding 83
- Apply Changes 10 84
- Apply Configuration 85
- Status Module 11 86
- Status > Devices 87
- Networks 89
- DHCP Clients 90
- Voicemail 91
- External Trunks 92
- External Call Records 92
- Troubleshooting 93
- How Do I 12 95
- Tro u b l e s h o o t in g 100
- Communications System 102
- Wall Mounting 103
- Horizontal Orientation 104
- Vertical Orientation 104
- LAN (10/100/1000) 105
- Phone Connections 107
- STEP 1 To turn the tab: 115
- 1 Retention tab 2 Latch 116
- Connecting the Power 117
- Upgrading the Phone Firmware 119
- Connecting Attendant Consoles 119
- 1 AUX port 2 AUX IN port 121
- 3 Cable slot 121
- Where to Go From Here 124
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