Cisco SPA8800 Informations techniques télécharger pdf (Page 52)

Extension Buttons

Shared Extensions

Cisco Unified Communications UC320W Administration Guide 52

Shared Extensions

Use the

Configuration > Extension Buttons > Shared Extensions

page to allow a

group of users to answer, monitor, and manage calls.

In the office: In a pet store, the grooming department has two phones, one

in the reception area and one in the back. With a shared extension including

both phones, the pet store staff can transfer calls to a single extension

number. The groomer can pick up the call from either phone. The shared

extension also makes it easy for the groomer to place a call on hold from

one phone and resume it from the other phone.

Features of Shared Extensions

• Each group member will have one or more phone buttons to manage and

monitor the shared extension.

• The group can be contacted by dialing the extension number, by choosing

the extension from the directory, or by using a phone button that is

configured to speed-dial this group.

• The group can be contacted from an external phone if the group is

specified as a call target for an AA menu option, an inbound call routing

group, or a call forwarding option.

• An incoming call will ring all members' phones simultaneously.

• Shared Extensions and Hunt Groups are similar but have unique features.

With a Shared Extension, a call rings all users simultaneously, and all

members can monitor and manage the calls through a line button on the

phone. With a hunt group, you can enable simultaneous or sequential call

routing, but it does not allow members to monitor and manage calls.

The shared extension button indicates the status of the extension.

- Unlit: Idle.

- Green (steady): Connected to a call on this phone. Note: The shared

extension doesn't show as in use when placing a call through the Shared

FXO Line. This shared extension can support two additional calls.

- Green (flashing): Holding a call on this phone. To resume the call, press

the phone button.

- Orange (flashing): Ringing.

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Cisco SPA8800 Informations techniques Page 52