Cisco 15310-MA Guide de dépannage télécharger pdf (Page 128)

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Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, Release 9.0

78-18394-01

Chapter 1 General Troubleshooting

Power and LED Tests

Verify Card LED Operation

Step 1 In CTC, click the Maintenance > Diagnostic tabs.

Step 2 Click Lamp Test.

Step 3 Watch to make sure all the port LEDs illuminate as previously noted for several seconds.

Step 4 Click OK on the Lamp Test Run dialog box.

With the exceptions previously described, if an OC-N or DS-N LED does not light up, the LED is faulty.

Return the defective card to Cisco through the RMA process. Contact Cisco TAC at

http://www.cisco.com/tac or 1-800-553-2447.

1.13.4 Retrieve Tech Support Logs Button

When you click the Retrieve Tech Support Logs button in the Diagnostics tab of the Maintenance

window, CTC retrieves system data that a Retrieve or higher level user can off-load to a local directory

and sent to Technical Support for troubleshooting purposes. The diagnostics file is in machine language

and is not human-readable, but can be used by Cisco Technical Support for problem analysis. Complete

the following procedure to off-load the diagnostics file.

Note In addition to the machine-readable diagnostics file, the ONS 15454 stores an audit trail of all system

events such as user log-ins, remote log-ins, configuration, and changes. This audit trail is considered a

record-keeping feature rather than a troubleshooting feature. Information about the feature is located in

the “Maintain the Node” chapter of the Cisco ONS 15310-CL and Cisco ONS 15310-MA Procedure

Guide.

Off-Load the Diagnostics File

Note The diagnostics operation is performed at a shelf level. Only single-node-related diagnostic information

can be downloaded at a time.

The diagnostic files retrieved by CTC depends on the user privilege levels. Table 1-39 lists the user

privilege levels and the diagnostic retrieval operations they can perform.

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Cisco 15310-MA Guide de dépannage Page 128