Cisco 15310-MA Guide de dépannage télécharger pdf (Page 106)

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Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, Release 9.0

78-18394-01

Chapter 1 General Troubleshooting

CTC Operation Troubleshooting

Set Internet Explorer as the Default Browser for CTC

Step 1 Open the Internet Explorer browser.

Step 2 From the menu bar, click Tools > Internet Options. The Internet Options window appears.

Step 3 In the Internet Options window, click the Programs tab.

Step 4 Click the Internet Explorer should check to see whether it is the default browser check box.

Step 5 Click OK.

Step 6 Exit any and all open and running CTC and Internet Explorer applications.

Step 7 Launch Internet Explorer and open another CTC session. You should now be able to access the CTC

Help.

1.10.2 Unable to Change Node View to Network View

Symptom Logging into CTC session, the user is unable to change node view to network view on any and

all nodes, from any workstation. This is accompanied by an “Exception occurred during event

dispatching: java.lang.OutOfMemoryError” in the java window.

Table 1-9 describes the potential cause of the symptom and the solution.

Set the CTC_HEAP and CTC_MAX_PERM_SIZE_HEAP Environment Variables for Microsoft

Windows

Note Before proceeding with the following steps, ensure that your system has a minimum of 1 GB of RAM.

If your system does not have a minimum of 1 GB of RAM, contact the Cisco Technical Assistance

Center (TAC).

Step 1 Close all open CTC sessions and browser windows.

Step 2 From the Microsoft Windows Start menu, choose Control Panel > System.

Table 1-9 Unable to Change Node View to Network View

Possible Problem Solution

The browser stalls when

downloading files from

a port because the

display requires more

memory for the

graphical user interface

(GUI) environment

variables.

Reset the system or user CTC_HEAP environment variable to increase the

memory limits.

See the “Set the CTC_HEAP and CTC_MAX_PERM_SIZE_HEAP

Environment Variables for Microsoft Windows” procedure on page 1-70 or

the “Set the CTC_HEAP and CTC_MAX_PERM_SIZE_HEAP

Environment Variables for Solaris” procedure on page 1-71 to enable the

CTC_HEAP variable change.

Note This problem typically affects large networks where additional

memory is required to manage large numbers of nodes and circuits.

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