Cisco CX-FEIP-1TX= Installation and con?guration Manuel d'instructions

TECHNICIAN’S HANDBOOKRelease 7.0

x3300 ICP Technician’s Handbook

903300 ICP Technician’s HandbookUsing IMATFor more information, refer to the IMAT online help.To log onto an IMAT computer:1. Launch IMAT from the Sta

91Software Procedures9. Click Next to select the NT Direct Connection.10. Select COM 1 or COM 2, and then click Next.11. Click Finish.12. In the Modem

923300 ICP Technician’s Handbook4. Enter an Area Code and Telephone Number and select a Country Code from the drop-down list. Click Next. Click Finish

93Software ProceduresInstall the Java Plug-InThe Java plug-in comes with the 3300 ICP software and must be installed on the Installer PC for every use

943300 ICP Technician’s Handbook

Chapter 4Upgrades and FRUs

963300 ICP Technician’s Handbook

97Upgrades and FRUsAbout this ChapterThis chapter contains the following sections:• “Upgrade a 3300 ICP” on page 98• “Add or Replace Controller FRUs”

983300 ICP Technician’s HandbookSafety ConsiderationsUpgrade a 3300 ICPUse Table 1 on page 18 for a view of controller component options. See page 235

99Upgrades and FRUsPower Down the ControllerTo power down the controller, Release 7.0 and later:1. In the System Administration Tool, navigate to Main

Chapter 1Introduction

1003300 ICP Technician’s Handbook3. Remove the controller from the rack (if applicable) and place it on a suitable work area.4. Remove the front facep

101Upgrades and FRUs4. Remove the four screws from the top of the controller.5. Slide the cover back and tilt up to remove.To install the MX/100-user

1023300 ICP Technician’s HandbookTo install the CX/CXi and MXe controller cover:1. Turn the controller until the front panel is facing forward.2. Alig

103Upgrades and FRUsUpgrading to a 700-User ControllerYou can increase the capacity of a 250-user controller to that of a 700-user controller by addin

1043300 ICP Technician’s HandbookAdd or Replace Controller FRUsThis section contains detailed information on adding or replacing the 3300 ICP Field Re

105Upgrades and FRUsDSP ModuleYou may have to add additional DSP modules to:• increase the number of voice mail ports• add compression channels- LX/MX

1063300 ICP Technician’s HandbookThe result of this calculation gives a reasonable estimate of the number of DSP devices and modules required to suppo

107Upgrades and FRUs• You must purchase compression licenses before adding a DSP module for compression.• Upgrading to 64 compression channels require

1083300 ICP Technician’s HandbookCalculating DSP Usage (CX/CXi)Table 7: CX/CXi DSP ConfigurationsBase System(2 total)Base + T1/E1 Combo(3 total)Base

109Upgrades and FRUsAdding or Replacing a DSP ModuleTo add or replace a DSP module:1. Power down the controller (see page 99) and disconnect all cable

23300 ICP Technician’s Handbook

1103300 ICP Technician’s HandbookProgramming the Additional Voice Mail PortsTo program the additional voice mail ports:1. In the System Administration

111Upgrades and FRUsT1/E1 ComboThe T1/E1 combo module, available only for the CX and CXi controllers at Release 6.0, combines trunking (T1D4 and PRI I

1123300 ICP Technician’s Handbook9. Reconnect the cables to the controller. Power up the controller.Echo CancellerTo add or replace an echo canceller:

113Upgrades and FRUsAnalog Option Board (MX Controller)Install an AOB to increase LS CLASS circuits from 6 to 12 and ONS CLASS circuits from 2 to 4 (s

1143300 ICP Technician’s HandbookAnalog Option Board (CX/CXi Controller)CX controller: to increase LS CLASS circuits from 6 to 12 and ONS CLASS circui

115Upgrades and FRUs8. Connect the other ends of the flex cable and power cable where indicated in Figure 12. The horizontal flex cable connector is h

1163300 ICP Technician’s HandbookAdd Controller FRUsThis section contains detailed information on adding the 3300 ICP Field Replaceable Units (FRUs).

117Upgrades and FRUsTo add a RAID controller:1. Remove the controller, hard drives, and RAID controller card from their packaging.2. Remove the top co

1183300 ICP Technician’s HandbookTo install a redundant hard drive in an MXe:1. Remove hard drive carriers from the controller.2. Install hard drives

119Upgrades and FRUsAfter you install the APC, continue by installing the APC hard drive (page 121) and configuring for 6000 MAS (page 122).To install

3IntroductionPurpose of this HandbookThis handbook provides instructions to install, upgrade, maintain and troubleshoot the Mitel® 3300 Integrated Com

1203300 ICP Technician’s HandbookFigure 13: APC module on the main board - CXiFigure 14: Seat the APC

121Upgrades and FRUsAPC Hard Drive (CXi)If you are installing the optional Application Processor Card, then you must also install a hard drive to supp

1223300 ICP Technician’s Handbook8. Replace the top cover (page 101).9. Power up the controller (see page 22).Configure the System for 6000 MASTo conf

123Upgrades and FRUsRedundant Power Supply (MXe)To add a redundant power supply in an MXe:1. Remove the power supply unit blanking panel.2. Slide the

1243300 ICP Technician’s Handbook7. Set the main board on a flat surface with the under side facing up.8. Seat the E2T onto the main board and secure

125Upgrades and FRUsReplace Controller FRUsThis section contains detailed information on replacing the 3300 ICP Field Replaceable Units (FRUs) (see pa

1263300 ICP Technician’s HandbookLX, 100, 250, 700-User Hard DriveTo replace the hard drive in the LX, 100, 250, or 700-user controller:1. If possible

127Upgrades and FRUs7. Secure the new hard drive backing plate with the hard drive attached, to the controller cover using the screws provided.8. Remo

1283300 ICP Technician’s Handbook7. Connect the ribbon cable and power cable to the new hard drive.8. Install the new hard drive (remove and discard t

129Upgrades and FRUs8. Manually install the software on the hard drive (see “Installing System Software Manually” on page 77).9. Reconnect the control

43300 ICP Technician’s HandbookStart Here GuideWhat You Received Options sheet with password from Mitel OnLine (see page 11) 3300 ICP Controller Ha

1303300 ICP Technician’s Handbook6. Install the new hard drive in the hard drive carrier with the four screws.7. Slide the hard drive into the control

131Upgrades and FRUs- Slide the first hard drive into the HD1 position. DO NOT INSTALL the second hard drive at this time.6. Push to seat the first ha

1323300 ICP Technician’s Handbook6. Remove the screws connecting the bracket to the back of the controller, then slide the bracket forward and remove

133Upgrades and FRUs14. Reconnect the controller to the network.15. If you backed up your database in Step 1, restore the database (see “Restore a Dat

1343300 ICP Technician’s HandbookAnalog Main Board (MX Controller)To replace the analog main board in an MX:1. Power down the controller (see page 99)

135Upgrades and FRUs7. Remove the two screws from the hold-down for the Amphenol cable assembly on the back of the unit.8. Remove the clock module, be

1363300 ICP Technician’s HandbookAnalog Main Board (MXe Controller)To replace the analog main board (AMB) in an MXe:1. Power down the controller (see

137Upgrades and FRUsAnalog Main Board (CX/CXi Controller)To replace the analog main board (AMB) in a CX or CXi:1. Power down the controller (see page

1383300 ICP Technician’s HandbookRTC Processor (MXe)To replace the RTC processor in an MXe:1. Power down the controller (see page 99).2. Remove the co

139Upgrades and FRUs11. Set the main board on the chassis and attach to the chassis with the captive screw.12. Attach the cables to the main board.13.

5IntroductionInstallation Checklist Obtain your options and password from Mitel OnLine Complete the Installation Planner Appendix (see page 295) In

1403300 ICP Technician’s HandbookStratum 3 Clock ModuleTo replace the clock module in all controllers:1. Power down the controller (see page 99).2. Re

141Upgrades and FRUsInstall ASU II FRUsThe ASU II can be configured with one or two line cards. You can install one or two 16 port ONS cards, one or t

1423300 ICP Technician’s HandbookInstall Peripheral Cabinet FRUsThe peripheral cabinet has the following Field Replaceable Units (FRUs):• Circuit card

143Upgrades and FRUsPowering Up the Peripheral CabinetTo power up the peripheral cabinet:1. Ensure the voltage selector switch is set to the required

1443300 ICP Technician’s HandbookTo install a circuit card in a peripheral or DSU cabinet:1. For cards that have switches, refer to the card’s hardwar

145Upgrades and FRUsd. Replace the cover plate over the access cutout in the backplane, and fasten in place with the screws removed in step 3. 7. Powe

1463300 ICP Technician’s Handbookc. Unplug the PDU internal power cord from the power converter. d. Remove the outer screws on the PDU faceplate. e. P

147Upgrades and FRUsReplacing the Fiber Interface Module (FIM)To replace a FIM in a peripheral cabinet:1. Power down the unit and remove the front pan

1483300 ICP Technician’s Handbook4. Remove the PSC from slot 16 in the slave cabinet, and replace it with a peripheral interconnect card. The PSC is n

149Upgrades and FRUsg. Tighten the door screws on the back of the filter kit to hold the FIM cables securely in place.7. Install up to 12 peripheral i

63300 ICP Technician’s HandbookAbout the 3300 ICPThe 3300 ICP is a Voice over IP solution that delivers voice capabilities and features to the enterpr

1503300 ICP Technician’s Handbook4. Install up to 12 peripheral interface cards in slots 1 to 12 of each cabinet, as required for your system.5. Attac

151Upgrades and FRUsInstall Digital Service Unit FRUsThe DSU has the following Field Replaceable Units (FRUs):• Circuit card (page 143)• BRI card (pag

1523300 ICP Technician’s HandbookInstalling a BRI CardBefore you install the BRI card, ensure that:• The configuration includes a CEPT formatter card

153Upgrades and FRUs5. Using a BNC to BNC cable, connect the Tx port on the BRI interface assembly to the Rx port on the CEPT interface assembly.6. Us

1543300 ICP Technician’s HandbookInstalling a Formatter Card (CEPT, DS1)The CEPT and DS1/T1 formatter cards are installed in any empty DSU slot. The D

155Upgrades and FRUs• A computer is available to connect to the PRI card as a maintenance PC. IMAT provides the communication between the card and the

1563300 ICP Technician’s HandbookTest the PRI CardIf the installation is successful, the PRI card will boot up, configure itself with the default data

157Upgrades and FRUsReplacing a DSU FIM Refer to “Safety Considerations” on page 98.To replace a DSU FIM:1. Power down the unit (see page 151). 2. Rem

1583300 ICP Technician’s HandbookInstalling a DSU FIMTo install a DSU FIM:1. Attach the anti-static strap to your wrist. 2. Unpack the FIM. Inspect th

159Upgrades and FRUsInstallation SequenceInstall the R2 card in the following sequence:• Program the card using the System Administration Tool (see th

7Introduction• IP Phone Analyzer collects performance information about the IP devices connected to the 3300 ICP. You can use one PC to monitor the de

1603300 ICP Technician’s Handbook3. Plug the R2 cable(s) into the network terminating equipment.See Table 74 on page 292 for the R2 card RJ-45 connect

161Upgrades and FRUs3. In the All forms (alphabetical) list, click Maintenance Commands.4. Enter STATE <PLID of the card> to verify that the tru

1623300 ICP Technician’s HandbookMigrate an SX-2000 PBXOnly the MicroLight can be migrated using this procedure. To migrate an SX-2000 Light Non-redun

163Upgrades and FRUsFigure 30: SX-2000 MicroLIGHT under 3300 control

1643300 ICP Technician’s Handbook

Chapter 5Troubleshooting

1663300 ICP Technician’s Handbook

167TroubleshootingAbout this ChapterThis chapter provides standard procedures to troubleshoot the most common problems and is organized as follows:• T

1683300 ICP Technician’s Handbook- IP Phone Boot Sequence (page 225)- Checking the IP Phone Progress Display (page 230)- IP Console (page 231)IMPORTAN

169TroubleshootingIP Phone AnalyzerIP Phone Analyzer PCSupports IP Phone troubleshooting.IP Phones.Java Console Console PC To troubleshoot IP Consoles

83300 ICP Technician’s HandbookLaunching the Programming ToolsEmbedded System Management ToolsTo log into one of the ESM tools:1. Launch a browser and

1703300 ICP Technician’s HandbookUsing the Phone Debug OptionYou can use the debug function on display IP Phones and Appliances, excluding the Dual Mo

171Troubleshooting- Browser Config (Proxy Server Configuration, Debug Stream On/Off, etc.)- Memory Stats (Various design memory details)5. Press Phone

1723300 ICP Technician’s HandbookViewing/Modifying Network ParametersYou can view and modify the following network parameters on the phone:• Phone IP

173Troubleshooting- To reset the factory defaults, press Default, and then follow the prompts to set and store the factory defaults and reboot the pho

1743300 ICP Technician’s HandbookErasing the Registration PIN1. Access the Configuration Menu (see page 171).2. Press No until TOOLS AND FEATURES? app

175TroubleshootingTo conduct a DHCP trace on the Dual Mode phone:1. Access the Configuration Menu (see page 171).2. Press No until TOOLS AND FEATURES?

1763300 ICP Technician’s HandbookRestoring Factory Default Settings1. Access the Configuration Menu (see page 171).2. Press No until TOOLS AND FEATURE

177Troubleshooting3. Press #.4. Enter a username of up to 20 characters in length. This username must match a name that is programmed on the RADIUS se

1783300 ICP Technician’s HandbookErasing an Authentication Username and Password1. Access the configuration menu on the 5215 Dual Mode, 5220 Dual Mode

179TroubleshootingBefore You Contact Technical SupportIf you cannot find the source of the problem in this chapter, please collect the required inform

9IntroductionSoftware Installer ToolTo launch the Software Installer Tool:• On the Start menu, point to Programs, and click Mitel 3300 ICP Software In

1803300 ICP Technician’s HandbookWhat is the L2 port setting for IP phone and controller?For IP phones, we recommend Trunk Port.Does your L2 switch ha

181TroubleshootingGeneral Troubleshooting StepsFollow the steps below if you can’t find the problem when using the troubleshooting tables in this chap

1823300 ICP Technician’s HandbookView AlarmsAlarms indicate the functional state of the system.An alarm state can be viewed on either the front panel

183TroubleshootingTroubleshoot SoftwareEmbedded System Management (ESM)Installation and UpgradeTable 10: ESM TroubleshootingSymptom Probable Causes

1843300 ICP Technician’s HandbookFTP user (3300) cannot log in FTP server (by default, the FTP user defined in Vxworks is ftp and the password is ftp)

185TroubleshootingIf you still can’t fix the problem, call Technical Support. Make sure you have the following information on hand before calling: Th

1863300 ICP Technician’s HandbookBackup and RestoreTable 13: Software Backup and Restore TroubleshootingSymptomProbable CausesCorrective ActionBacku

187TroubleshootingIf you still can’t fix the problem, call Technical Support. Make sure you have the following information on hand before calling: Ja

1883300 ICP Technician’s HandbookAudio File DownloadsTable 14: Audio File Downloads TroubleshootingSymptomProbable CausesCorrective ActionAudio File

189TroubleshootingTroubleshoot HardwareAlarmsTable 15: Alarm TroubleshootingAlarm Probable Cause Corrective ActionE2T ICP Com E2T card has no IP add

NOTICEThe information contained in this document is believed to be accurate in allrespects but is not warranted by Mitel Networks™ Corporation (MITEL®

103300 ICP Technician’s Handbook• Online Help- System Administration Tool Online Help- Group Administration Tool Embedded Help- Desktop Tool Embedded

1903300 ICP Technician’s HandbookDSP Card StatusDSP card is defective.For a defective DSP module, ensure that the module is seated securely.For an emb

191TroubleshootingEmbedded T1/E1 (PRI, T1/D4, or MSDN/DPNSS)Table 16: Embedded PRI TroubleshootingSymptomsProbable CauseCorrective ActionEmbedded PR

1923300 ICP Technician’s HandbookDistorted voice or loud noise over PRI/QSIG callVoice Encoding is not set properlyIn the Link Descriptor Assignment f

193TroubleshootingEmbedded BRITable 17: Embedded BRI TroubleshootingSymptomsProbable CauseCorrective ActionEmbedded BRI calls fail and all Status LE

1943300 ICP Technician’s HandbookNetwork Services Units (NSUs)Outgoing calls fail with reorder toneConfiguration of ARS or configuration of Per Call C

195TroubleshootingChanging NSU from T1 to E1, NSU remains unassignedNSU does not reflash• Flash the NSU (refer to Technical Bulletin 58004932) OR• Del

1963300 ICP Technician’s HandbookIf you still can’t fix the problem, contact Technical Support. Make sure you have the following information on hand b

197TroubleshootingIn-Line PowerUse this section to troubleshoot problems with in-line powering of IP devices.1. Verify the following:- Ensure power is

1983300 ICP Technician’s HandbookPower unit is functioning, but fans do not work.Blocked fan opening ORfaulty internal power supply.Verify that all th

199TroubleshootingIP device works, but there is no data link.Wiring problem ORFaulty IP device ORFaulty Power Unit. ORMissing/faulty local power adapt

11IntroductionCreate Telephone User Guides with ManualMaker1. Log into Mitel OnLine.2. Click Technical Support and then click Product Documentation.3.

2003300 ICP Technician’s HandbookIP device not operating, with Power Inactive LED ON.Discharged capacitor in IP deviceORwiring problemORmissing/Faulty

201TroubleshootingPower Over EthernetThe CXi controller’s Layer 2 switch can provide 120 Watts of power to 802.3af-compliant devices according to the

2023300 ICP Technician’s Handbook4. Enter the Alarms and Call Log menu item number.5. Enter the Restart Call Log menu item number. The following messa

203TroubleshootingTroubleshoot Digital TrunksDigital TrunkingThe following table lists key maintenance commands that you can use to collect Digital Tr

2043300 ICP Technician’s HandbookTroubleshoot the NetworkIP TrunkingLANTip: To rule out DHCP problems, and isolate network-related issues, we recommen

205TroubleshootingIf you still can’t find the problem, call Mitel Technical Support (see “Before You Contact Technical Support” on page 179). Make sur

2063300 ICP Technician’s HandbookE2TTable 23: LX E2T TroubleshootingSymptoms Probable cause Corrective ActionE2T fails to initializeChanging from a

207TroubleshootingCXi-specific IssuesTable 25: CXi TroubleshootingSymptoms Probable cause Corrective ActionUnable to connect to the controllerDataba

2083300 ICP Technician’s HandbookConnection failures: ISP,IP trunks,IP phones.Network configuration programming problem.Verify programming in the foll

209TroubleshootingPC Network ConnectivityNo power on CXi ports 1 - 16Device is pulling too much power; power is disabled in programming; 120 Watt budg

123300 ICP Technician’s Handbook

2103300 ICP Technician’s HandbookIP Phone Registration1. Record the error message on the IP Phone display, then go through Table 27 below. 2. If you s

211TroubleshootingTable 27: IP Phone Registration TroubleshootingError Message on DisplayProbable CauseCorrective ActionInvalid VLAN ID DHCP Option

2123300 ICP Technician’s Handbook(Cont’d) DHCP server cannot assign IP addresses for the corresponding subnet, even though there are enough IP address

213Troubleshooting(Cont’d) The L2 switch port for the phone interface is shut down or not configured properly1. Check the L2 switch and ensure that th

2143300 ICP Technician’s HandbookTFTP load failureDHCP option 43 or 125 on Release 7.0 or later systems or option 128 for earlier Releases is not set

215TroubleshootingWaiting for link DHCP option 43 or 125 on Release 7.0 or later systems or option 129 for earlier Releases is not programmed correctl

2163300 ICP Technician’s HandbookTFTP Fail(Remote IP phone (statically programmed IP address) cannot access MN3300 across WAN).The Layer 2 switch port

217TroubleshootingTroubleshoot Phones and PeripheralsPhone ConnectionIf you can’t fix the problem using Table 28, call Mitel Technical Support (see “B

2183300 ICP Technician’s HandbookNo dial tone on set. Set is not programmed.In System Administration Tool, program the extension accordingly.Wrong wir

219TroubleshootingIP to IP calls OK, but not IP to TDM calls (rings once, then call drops).E2T not loaded. 1. Verify that the E2T IP address is progra

Chapter 2Installation

2203300 ICP Technician’s HandbookWhile on a call at a resilient phone, the primary ICP goes out of service, and the call is immediately dropped (no ca

221TroubleshootingA 5215 Dual Mode, 5220 Dual Mode, or 5235 IP Phone fails to boot up. Set display shows “Port Access Control – Press # to Continue”.8

2223300 ICP Technician’s HandbookPhone Audio QualityIf you can’t fix the problem using Table 29, call Mitel Technical Support (see “Before You Contact

223TroubleshootingBroken Audio, intermittentHandsfree on the far end.Ensure that neither device is using handsfree. Some handsfree phones only operate

2243300 ICP Technician’s HandbookEcho Handsfree mode is used.Check if far end is using handsfree. Switch to handset mode to see if this corrects it, o

225TroubleshootingIP Phone Boot SequenceAfter you connect an IP Phone to the network, it goes through the following boot sequence (this applies to Rel

2263300 ICP Technician’s Handbook9. If the data included in the Ack does include a VLAN ID and packet Priority value, the set discards DHCP data and s

227Troubleshooting16.After the main boot load is downloaded, (and only when a phone in a resilient network has homed to the wrong ICP) the phone seeks

2283300 ICP Technician’s HandbookTable 32: IP Phone Error Handling DisplaysMessage Description Phone DisplayNote: Check the IP Parameters (TFTP addr

229TroubleshootingTable 33: Download and Software Error DisplaysMessage Description Phone DisplayNote: Check the IP Parameters (TFTP address, netmas

143300 ICP Technician’s Handbook

2303300 ICP Technician’s HandbookChecking the IP Phone Progress DisplayA progress bar, consisting of flashing rectangles, is displayed in the upper ri

231TroubleshootingIP ConsoleTable 34: IP Console Problems TroubleshootingSymptoms Probable cause Corrective ActionIP console fails to register (red

2323300 ICP Technician’s Handbook

Chapter 6Maintenance

2343300 ICP Technician’s Handbook

235MaintenanceGeneral Maintenance ProceduresChecking the System1. Click Maintenance Commands in the System Administration Tool.2. Enter the following

2363300 ICP Technician’s HandbookMaintaining SecurityMaintaining VoIP SecurityIn an IP-enabled network, secure connections between IP endpoints is req

237MaintenanceView LogsThis section contains the following:• Viewing Maintenance or Software Logs (below)• Collecting System Logs, Release 5.2 and Lat

2383300 ICP Technician’s HandbookCollecting System Logs, Release 5.2 and LaterProduct Support may request logs in the event of a system failure (see T

239MaintenanceCollecting System Logs - Release 5.2 and LaterTo download the system diagnostics file to your computer:1. Select Maintenance and Diagnos

15InstallationInstall Controller ComponentsThis chapter contains instructions on how to install a 3300 ICP. For information on upgrading and replacing

2403300 ICP Technician’s Handbook5. Navigate to a folder or network drive on your PC. Ensure that the file extension is set to (.tar).6. Click Save an

241MaintenanceTo prepare to for collecting system lockup logs:1. Save the “HardResetHook” commands in a text file called sysinfo.txt. The file is also

2423300 ICP Technician’s HandbookViewing Login and Logout Audit LogsTo view Login/Logout logs:1. Log into the System Administration Tool (see page 8).

243Maintenance- Session Availability: True means a session is available for an authenticated user. False means that the maximum allowed sessions has b

2443300 ICP Technician’s HandbookDevice ConnectivityDevice move detection, in support of E911 Emergency Calling Services, is critical to maintaining t

245MaintenancePrevious STP Port Identifier Port number on the STP Layer 2 switch where the IP device was connected before being moved.Previous CDP L2

2463300 ICP Technician’s HandbookLast Known CDP L2 Port MAC MAC address of the CDP Layer 2 switch where the IP device was connected on first registrat

247MaintenanceDevice Move Detection Procedures Monitor the Device Connectivity - Moved form to identify devices that have moved. The monitoring sched

2483300 ICP Technician’s HandbookIP Phone AnalyzerThe Mitel 3300 ICP IP Phone Analyzer is an application that collects performance information from th

249MaintenanceFrom the System Administration Tool:• To monitor all IP telephones, issue the LOAD IPDEVICE ALL maintenance command. There will be a ser

163300 ICP Technician’s HandbookFigure 3: Slot Locations for the MXe ControllerFigure 4: Slot Locations for the CXi Controller (with an Ethernet L

2503300 ICP Technician’s HandbookLSMeasure ToolUse the LSMeasure Tool to determine the line settings for Loop Start (LS) trunks that are connected to

Appendix AHardware Reference

2523300 ICP Technician’s Handbook

253Hardware ReferenceSystem ConfigurationsThere are several basic options for the 3300 ICP:• 100-user system• CXi system with embedded Analog and an E

2543300 ICP Technician’s HandbookController ComponentsTip: For each module, the leftmost connectors correspond to Port 1 for that module, and the righ

255Hardware ReferenceFigure 33: MX Controller — Back PanelFigure 34: MXe Controller — Front Panel

2563300 ICP Technician’s HandbookFigure 35: MXe Controller — Back Panel, Redundant with AnalogFigure 36: MXe Controller — Back Panel, Non-Redundan

257Hardware ReferenceFigure 38: CX Controller — Front PanelFigure 39: CXi Controller — Front Panel (200ICP place-holder)

2583300 ICP Technician’s HandbookFigure 40: CX Controller — Back PanelFigure 41: CXi Controller — Back PanelFigure 42: 100-User Controller — Fro

259Hardware ReferenceController Cabinet Numbering• Cabinet 1 (hardcoded): internal.• Cabinets 2 to 5 (hardcoded): CIM ports, from left to right (not C

17InstallationFigure 6: Slot Locations for 100-User ControllerRead the Safety Instructions before performing the procedures in this chapter (see “Sa

2603300 ICP Technician’s HandbookFigure 44: T1/E1 Combo Card - Resilient, from Release 7.0Table 40: T1/E1 Combo Card Tip/Ring AssignmentsPin Signa

261Hardware ReferenceDual T1/E1 FramerFigure 45 below shows the dual T1/E1 module, which provides embedded PRI and embedded T1/D4 functionality to a m

2623300 ICP Technician’s HandbookAnalog Board (MX Controller)The Analog Boards provide connectivity for analog trunks and telephones (POTS and On-Prem

263Hardware ReferenceTable 44: Embedded Analog Pager Connector PinoutPin Signal Virtual PLID1 Common contact2 Normally closed contact3 Normally open

2643300 ICP Technician’s HandbookAnalog Board (CX and MXe Controllers)Analog Boards provide connectivity for analog trunks and telephones.46/21 V/BL,

265Hardware Reference.Table 48: Analog Main Board/Analog Option Board PinoutsPort Pin Number FunctionLS 1 - 6 3 Ring4 TipONS 1 - 4 3 Ring4 TipONS 3

2663300 ICP Technician’s HandbookController Alarm Port PinoutsController Remote Alarm BehaviorTable 50: Controller Alarm Port PinoutPin Signal Pin S

267Hardware ReferenceNetwork Services UnitsThe Network Services Unit provides connectivity to digital trunks.There are three variants of the NSUs:• Un

2683300 ICP Technician’s HandbookUniversal and R2 NSU DIP Switch SettingsTable 52: Message Link DIP Switch SettingDIP Switch Use NotesRear panel, le

269Hardware ReferenceUniversal and R2 NSU Pin AllocationsTable 55: CIM Port Connector (Controller, NSU and ASU)RJ-45 Connector Pin Signal Name1RX+2

183300 ICP Technician’s HandbookController Component OptionsTable 1: Controller Component and Upgrade OptionsProcessor speed3001450 266Components 10

2703300 ICP Technician’s HandbookTable 57: RS-232 Maintenance ConnectorRJ-45 Connector Pin Signal Name1 DCD (data carrier detector)2 RXD (receive da

271Hardware ReferenceBRI NSUTable 59: NSU Trunk Type Programming InformationNSU ProtocolLink Descriptor (Integrated Access)MSDN Trunk Circuit Descri

2723300 ICP Technician’s HandbookBRI NSU DIP Switch SettingsTable 61 below shows the settings for the CEPT port DIP switch for the BRI NSU.Table 60:

273Hardware ReferenceAnalog Services UnitThe Analog Services Unit (ASU) provides connectivity for analog trunks and telephones (POTS and On-Premise St

2743300 ICP Technician’s HandbookThere are two line card available for the ASU II:• 16 port ONS card• 4 + 12 port Combo card (4 LS trunks and 12 ONS l

275Hardware ReferenceTable 63: ASU II 25-Pair Male D-Type Connector Pinout Pin Color Code 16 port ONS PLID 4 + 12 port ComboPLID26/1 W/BL, BL/W ONS

2763300 ICP Technician’s HandbookTable 64: ASU 25-Pair D-Type Connector Pinout Pin Color Code ASU PLIDUniversal ASUPLID26/1 W/BL, BL/W ONS Ring/Tip

277Hardware ReferenceTable 65: ASU II Combo Card SFT/PFT Port ConnectionsLS Port ONS Port112 2334 4Note: Up to four SFT/PFT calls can occur at the s

2783300 ICP Technician’s Handbook5485 IP Paging UnitTable 68: 5485 IP Paging Unit PinoutPin Color Code Signal9 BR/R Audio output, Positive34 R/BR Au

279Hardware ReferencePeripheral CabinetEach peripheral cabinet contains peripheral interface cards providing ONS and/or DNI ports. Each cabinet has on

19InstallationHard DriveLX, 100, 250 and 700-User Hard DriveTo install a new hard drive in a new LX/100/250/700-user controller:1. Remove the controll

2803300 ICP Technician’s HandbookPeripheral Cabinet Card Layout

281Hardware ReferenceFiber Interface ModuleE&M Trunk CardFigure 60: Peripheral Cabinet FIMFigure 61: Switchable Interface Configurations

2823300 ICP Technician’s HandbookE&M Trunk CardLG/GS Trunk CardFigure 62: SN-1 and SN-2 SwitchesFigure 63: Message Registration Arrangements

283Hardware ReferenceOPS Line CardAbout Peripheral Interface CablingPeripheral equipment is connected to the interface circuits of the system via a cr

2843300 ICP Technician’s HandbookFigure 65: Peripheral Cabinet Backplane ConnectorsFigure 66: Peripheral Cabinet Backplane Wiring

285Hardware ReferencePeripheral Cabinet CablingThe following three tables show the pinout signals of the interface cards as they appear on J1 through

2863300 ICP Technician’s HandbookTable 69: Peripheral Cabinet Card Slot Pinouts (Cards 1, 4, 7 and 10)Peripheral Backplane JacksPin Color CodeONS L

287Hardware ReferenceTable 70: Peripheral Cabinet Card Slot Pinouts (Card 2, 5, 8 and 11)Peripheral Backplane JacksPin Color CodeONSL COPSL CLS/GS

2883300 ICP Technician’s HandbookTable 71: Peripheral Cabinet Card Slot Pinouts (Cards 3, 6, 9 and 12)Peripheral BackplaneJacksPin Color CodeONSL C

289Hardware ReferenceDigital Service UnitThe Digital Service Unit (DSU) provides digital trunk interfaces for public or private network access, and sp

iiiTable of ContentsChapter 1 : IntroductionPurpose of this Handbook ...

203300 ICP Technician’s Handbook5. Connect the power and ribbon cables to the corresponding connectors on the hard drive.6. Insert the hard drive.7. S

2903300 ICP Technician’s HandbookDSU Card LayoutDS1 FormatterTable 72: DS1 DB-15 Connector PinoutPin Color Code Description1/9 W/O, O/W Tx Tip/Ring2

291Hardware ReferencePRI CardTable 73: DS1 Pinouts for Line/Network TerminationPin Line Termination ModeNetwork Termination Mode1 Tx Ring Rx Ring2 T

2923300 ICP Technician’s HandbookPeripheral Resource CardR2 CardFigure 69: Peripheral Resource Card InstallationFigure 70: R2 Card Termination Set

293Hardware ReferenceIP PhonesPowering FeaturesTable 75: IP Phone Powering FeaturesOption 5201, 5205,52125215, 5230, 5235, 5330, 5340, Navigator5220

2943300 ICP Technician’s Handbook

Appendix BInstallation Planner

2963300 ICP Technician’s Handbook

297Installation PlannerCXi/MXe Requirements for IP NetworkingLAN Requirements• A subnet with IP addresses reserved for the following:- the CXi/MXe sys

2983300 ICP Technician’s HandbookWAN Requirements• Internet Gateway (WAN interface) IP address details; program one of the following address assignmen

299Installation Planner• IP Routing form- When the CXi/MXe receives a packet from a host on the LAN, it checks the table. If a route is found on the N

21Installation- loosely enough that the frame mounting bracket can be dropped into position, resting on the screw thread (see Figure 7).3. Position th

3003300 ICP Technician’s HandbookController Configuration Settings (RTC)Do not change these settings unless you are directed to make changes by an RN.

301Installation PlannerDHCP Configuration SettingsTable 77: E2T Static IP Address ProgrammingOption Name Value Notes/ExampleName Name of E2TSubnet S

3023300 ICP Technician’s HandbookTable 79: Mitel DHCP Server OptionsOption ID Name TypeValue(notes, example)3 Router IP address IP Address. 192.168.

303Installation PlannerUse the settings in Table 80 for all scopes supporting IP voice devices.132(See note)VLAN ID (optional) HEX, numeric 2 (for ext

3043300 ICP Technician’s HandbookOptions (at Global Scope for WEB devices)DNS Server 006 IP Address DNS Domain Name 015 ASCII String Options (for 33

305Installation PlannerNote: ·Option 128-135 correspond to the following Option 43/125 tags:OptionEquivalent Option 43/125 Tag128 sw_tftp129 call_srv1

3063300 ICP Technician’s HandbookProgramming E2T via Debug Cable or Secure TelnetUse the settings in Table 81 below to program the E2T using a debug c

307Installation PlannerConfiguring External DHCP Settings for E2TYou must reserve an IP address for the E2T on the DHCP server; assign options 66 and

3083300 ICP Technician’s HandbookConfiguring a Windows 2000 DHCP Server (prior to Release 7.0)You can modify a Windows 2000 DHCP server to support IP

309Installation Planner-Value: MITEL IP PHONE. Click OK.9. In the Predefined Options and Values window click Add again.10. (optional) In the Option Ty

223300 ICP Technician’s HandbookConnecting the Maintenance PC to the Controller1. Connect an RS-232 straight DTE male to female serial cable between t

3103300 ICP Technician’s HandbookConfiguring a Windows 2000 or Windows 2003 DHCP Server (Rls 7.0 and later)Neither Windows 2000 nor Windows 2003 suppo

311Installation Planner8. Enter a null terminator (0x00) at the end of the hex string under Binary. The completed dialog box should look like this:9.

3123300 ICP Technician’s HandbookFor defaults, see Table 80 on page 303.16. Click OK.17. Add the Mitel option to the DHCP scopes that require it, modi

313Installation PlannerTelephone Programming GuideUse the format below to collect information for programming the phones.Table 84: Telephone Program

3143300 ICP Technician’s Handbook

Appendix CTypical NetworkConfigurations

3163300 ICP Technician’s Handbook

317Typical Network ConfigurationsNetwork Configuration ExamplesThis section shows examples of the three most common, non-resilient, network configurat

3183300 ICP Technician’s HandbookConfiguration 1: One DHCP Server per VLANTable 86 below shows the DHCP settings programmed for this configuration. Fi

319Typical Network ConfigurationsLayer 2 Switch Settings (Example)Table 87 and Table 88 below show examples of settings on a Cisco and an HP Layer 2 s

23InstallationRequirements for AMC ConnectionConnecting to the Application Management Center (AMC) Server requires specific settings for the Software

3203300 ICP Technician’s HandbookConfiguration 2: One DHCP Server for Two VLANsTable 89 below shows the DHCP settings programmed for this configuratio

321Typical Network ConfigurationsLayer 2 Switch Settings (Example)See “Layer 2 Switch Settings (Example)” on page 319.Configuration 3: Router on a Sti

3223300 ICP Technician’s HandbookCisco Discovery Protocol (CDP)Prior to Release 5.1 the Mitel IP devices discovered VLAN information dynamically throu

323Typical Network ConfigurationsCXi/MXe Configuration ProceduresFirewall/Port ForwardingThe Port Forward Table form allows external traffic to reach

3243300 ICP Technician’s HandbookConfiguration 1: CXi Typical Voice-Only NetworkFigure 74: CXi Configuration 1 ExampleIP Address 192.168.1.2Subnet 2

325Typical Network ConfigurationsConfiguration 2: MXe Typical Voice-Only NetworkFigure 75: MXe Configuration 2 ExampleIP Address 192.168.1.2Subnet 2

3263300 ICP Technician’s HandbookConfiguration 3: CXi Typical Voice and Data NetworkFigure 76: CXi Configuration 3 ExampleIP Address 192.168.1.2Subn

327Typical Network ConfigurationsConfiguration 4: MXe Typical Voice and Data NetworkFigure 77: MXe Configuration 4 ExampleIP Address 192.168.1.2Subn

3283300 ICP Technician’s HandbookWindows 2000 FTP ServerFigure 78, Figure 79 and Figure 80 below show examples of the settings needed on a Windows 200

329Typical Network ConfigurationsFigure 79: Windows 2000 Security Accounts TabFigure 80: Windows 2000 Home Directory Tab

243300 ICP Technician’s Handbook2. TCP/IP Source Port on the ICP: The MiSync client will connect to TCP port 443 (https) on the AMC. If the ICP is beh

3303300 ICP Technician’s Handbook

Appendix DStatus LEDs

3323300 ICP Technician’s Handbook

333Status LEDsThis appendix describes the following LEDs in the 3300 ICP system.• Controller LEDs (below)• Network Services Unit LEDs (page 346)• Anal

3343300 ICP Technician’s HandbookFigure 82: Controller LEDs (CX; CXi)Power LED (page 335)Ethernet LEDs (page 338)Hard Drive LED (page 335)T1/E1 Comb

335Status LEDsPower Status, Front PanelHard Drive Activity, Rear Panel,Figure 84: MXe Controller — Rear Panel with AnalogPower Supply LED (page 342)

3363300 ICP Technician’s HandbookRAID ControllerRefer to Knowledge Base Article 06-2806-00012 “RAID Controller Operations Manual” for RAID operation d

337Status LEDsTable 96: RAID Fault and Access LEDsHard Drive StateFault Access DescriptionNormal OFF GREEN Read or writeRequest off-line OFF GREEN f

3383300 ICP Technician’s HandbookFIMThe top LED indicates the status of local FIM. The bottom LED indicates the status of the remote FIM.The controlle

339Status LEDsTable 98: Controller Ethernet Ports LEDs(LX; MX; 100-User; 250/700-User)LED MeaningTop Bottom Normal Mode Switch Pressed ModeON (Green

25InstallationBasic Programming and Data SaveProgramming the License and Option Selection FormTo select licenses and options prior to software release

3403300 ICP Technician’s HandbookCIMController AlarmTable 101 below shows the meaning of the Alarm LEDs. Table 100: Controller CIM LEDsLED Status Me

341Status LEDsTable 102 below shows the meaning of the single alarm LED. Major Red on Service has degraded beyond predetermined threshold. OREmbedded

3423300 ICP Technician’s HandbookPower Supply Unit LEDsDual T1/E1 Framer ModuleMinor Yellow flashingMinor malfunction in system (minor alarm raised wh

343Status LEDs T1/E1 Combo CardTable 104: Controller Dual T1/E1 Framer LEDsLEDMeaningAlarm (bottom) Status (top)ON (Red) — No Layer 1.ON (Yellow) —

3443300 ICP Technician’s Handbook Figure 92: Resilient T1/E1 Combo Card (Rls 7.0)Table 105: Controller T1/E1 Combo Card Status LED(green)Alarm LED

345Status LEDsQuad BRI Framer ModuleFor each BRI port on the Quad BRI MMC, there are two LEDs - red on the upper left and green on the upper right. Th

3463300 ICP Technician’s HandbookNetwork Services Unit LEDsUniversal/R2 NSUNSU FIM LEDsNSU CIM LEDsFigure 94: Universal and R2 NSU LEDsTable 107:

347Status LEDsUniversal NSU LED StatesTable 109: Universal NSU LED StatesLED State MeaningLAN flashing LAN activityMS (message system)solid green Me

3483300 ICP Technician’s HandbookNSU Card StatusR2 NSU LED States Table 110: Message Link Controlled (Card Status)LEDMeaningGreen Yellow RedON — — N

349Status LEDsL0 and L1(on front and rear)right side - solid red Error (no physical layer is present or network/line side jumper is not set correctly)

263300 ICP Technician’s HandbookTo automatically select licenses and options for release 6.0 and later:1. Complete the System IP Configuration form to

3503300 ICP Technician’s HandbookBRI NSUBRI NSU LED StatesFifteen circuit LEDs and one status LED are mounted on the faceplate. The status LED shows t

351Status LEDsAnalog Services Unit LEDsThe Universal ASU has 16 ONS LEDs, 4LS LEDs, and a CIM Status LED.The ASU has 24 ONS LEDs, and a CIM Status LED

3523300 ICP Technician’s HandbookUniversal ASU, ASU, and ASU II CIM Status LEDsUniversal ASU LS Circuit LEDsAnalog Services Unit II Alarm LEDAnalog Se

353Status LEDsASU II Card LEDsASU II ONS and Combo Card Alarm LEDASU II ONS Card Activity LEDASU II Combo Card Activity LEDTable 117: ASU II Card Al

3543300 ICP Technician’s HandbookIP Device LEDsThe IP Phones and IP Appliances have LAN Line Status LEDs on the back of the device. The network connec

355Status LEDsPeripheral Cabinet LEDsPeripheral Cabinet FIMFigure 99: Peripheral Cabinet FIM LEDsTable 121: Peripheral Card LEDsLED Status Meaning

3563300 ICP Technician’s HandbookDigital Services Unit LEDsBRI CardOne status LED and fifteen circuit LEDs are mounted on the BRI card faceplate. The

357Status LEDsTable 122: BRI Card Circuit LEDs LED State Meaning (All LEDs)CEPTStatusOff CEPT link not establishedFlashing at 1 Hz Layer 1 establish

3583300 ICP Technician’s HandbookDSU PRI CardThree status LEDs and 14 circuit LEDs are mounted on the PRI card faceplate. Each of the card circuit LED

359Status LEDsDSU R2 CardST (status) flashing operationaloff not operationalsolid card is bootingMS (message system)solid green message link open to t

27Installation3. Select the module in the drop-down list. Choose Dual FIM, Dual Framer, Quad BRI Framer, or T1/E1 Combo.4. If you have installed Frame

3603300 ICP Technician’s HandbookTable 124: DSU R2 Card Circuit LEDs LED State MeaningL0 and L1 right side - solid red error (no physical layer is p

361Status LEDsIn-Line Power Unit LEDsThe In-Line Power Unit LEDs are grouped as follows:• AC Power (below)• Power Unit Alarm (page 348)• Power Unit Po

3623300 ICP Technician’s HandbookPower Unit AlarmTable 126 below shows the meaning of the Alarm LED.Power Unit Port StatusEach port pair has two Statu

Appendix EFRU Part Numbers

3643300 ICP Technician’s Handbook

365FRU Part NumbersHardware Part NumbersTable 128: Hardware Part Numbers Part Number Description3300 ICP Controllers, software, and components500050

3663300 ICP Technician’s Handbook50003728 3300 Dual DSP50004070 3300 Quad BRI Module50004402 T1/E1 Combo MMC (CX/CXi)50004870 Analog Main Board II (CX

367FRU Part Numbers50005104 4 + 12 Port Combo Card (ASU II)50005105 3300 Analog Services Unit II with AC Power SupplyPower Units50000363 Power Distrib

3683300 ICP Technician’s Handbook9189-000-400-NASUPERCONSOLE 1000®, Light Grey, Backlit9189-000-401-NA SUPERCONSOLE 1000, Dark Grey, BacklitSX-2000 Ca

369FRU Part Numbers9400-200-119-NA Peripheral Interconnect Card9400-200-122-BA DSU Cabinet (DC) (UK)9400-200-122-NA DSU Cabinet (DC)9400-200-124-BA DS

283300 ICP Technician’s HandbookSetting the Controller RTC IP address (prior to Release 6.0)1. Start the communication program on the Maintenance PC.2

3703300 ICP Technician’s Handbook9400-300-310-NA FIM Carrier Card9401-000-024-NA Music on Hold Paging Unit (DNIC)MA218AA DS1 Interface AssemblyMA225AA

371FRU Part NumbersSoftware Part NumbersTable 129: Software Part Numbers Part Number Description50004580 3300 5.2 Base Software Upgrade CD-ROM with

3723300 ICP Technician’s Handbook

Appendix FSystem Capacity andParameters

3743300 ICP Technician’s Handbook

375System Capacity and ParametersSystem ParametersPort UsageTable 130: Port Usage Function Port/Socket NumberIP Trunk (unsecured) 1066IP Trunk (SSL)

3763300 ICP Technician’s HandbookEncryption SupportSet CompressionTable 131: E2T/TDM EncryptionDevice Signaling Mode Voice Streaming ModeE2T / TDM S

377System Capacity and ParametersMitel IP Phone Power ConsumptionTable 134: Actual Phone Set Power ConsumptionDevice Power consumption (W)5001 IP Ph

3783300 ICP Technician’s HandbookCapacityHardware CapacityThe following tables provide a view of the maximum capacity of the 3300 ICP. The capacities

379System Capacity and ParametersSystem CapacityIP Trunks per controller 2000 2000 2000 2000 2000 2000Attendant Consoles 24 16 8 24 8 8Devices (see No

29InstallationProgramming DHCPProgramming the Controller DHCP Server Settings (prior to Rls 7.0) For additional information on programming DHCP settin

3803300 ICP Technician’s HandbookAttendant Groups (2-100) 48Attendant Console Calls Waiting 72Broadcast Groups (12-16000) 1875 (9000 for LX/MXe with 5

381System Capacity and ParametersMSDN/DPNSS Remote Directory Numbers 18500Multiline Sets (12-6000) 756 (5665 for LX/MXe with 512MB memory)Networked AC

3823300 ICP Technician’s Handbook

383IndexIndexNumerics100-userclock, replace 140cover, remove/replace 100DSP, add/replace 109DSP, calculate usage 105echo canceller, add 112echo cancel

3843300 ICP Technician’s HandbookApplication Processor Card, install 118ASU II16 port ONS, install 1414 + 12 port combo, install 141power supply, inst

385IndexCooling fanreplace in MXe 139replace in peripheral cabinet 146Coverinstall CX/CXi/MXe 102install LX/700 100install MX/100 101remove CX/CXi/MXe

3863300 ICP Technician’s Handbookcheck card layout 48circuit cards 50, 143, 144connecting fiber cables 49DS1 DB-15 connector pinout 290DS1 Line/Networ

387IndexHard driveinstall APC, CXi 121install redundant, MXe 117installing 19replace MX 127replace MXe, redundant 129replace MXe, single 128replace, C

3883300 ICP Technician’s HandbookIP networking, CXi 297IP Phone Analyzerdescription 7installing 248launching 9requirements 248starting 248IP phonescol

389IndexLEDs, peripheral cabinetBRI circuit 357FIM 355status 355License and Option Selection form 25LIM, installing 52Line Interface Module, installin

iv3300 ICP Technician’s HandbookChapter 3 : Software ProceduresBack Up a Database ...

303300 ICP Technician’s Handbook- 133 Priority, integer value of 1-6 (Optional. Required if a voice VLAN is in use. For external server use Hex LONG;

3903300 ICP Technician’s HandbookAOB, add/replace 113clock, replace 140cover, remove/replace 100DSP, add/replace 109DSP, calculate usage 105echo cance

391IndexPPage connector pinoutembedded analog (MX) 263Universal ASU 277Paging unitDMP install 57pinout 278Part numbershardware FRUs 365software FRUs 3

3923300 ICP Technician’s HandbookESM 6launching 8PSTSWLOG and XRTC Logs 238RR2 NSU LEDslink status 348Rack-mount the MXe 20RAID controllerinstall 116R

393IndexSoftware Installer ToolAMC connection 23description of 6installing 69launching 9SSL, install 236Start here 4StartingICP Software Installer 70S

3943300 ICP Technician’s HandbookMXe hardware status command 190phone audio quality 222phone boot sequence 225phone connection problems 217reset cause

31InstallationProgramming the Controller DHCP Server Settings (for Release 7.0 and later) For additional information on programming DHCP settings for

323300 ICP Technician’s Handbook5. In the DHCP Options form, program the options listed in Table 78 on page 301 for the scope you just programmed. Alw

33InstallationIf a different router is need for any IP Consoles, repeat step 6 for Option 3 and set the Value to the IP address of the router.7. In th

343300 ICP Technician’s Handbook1. Set up the central DHCP Server with the following options:- 130 MITEL IP PHONE, string value- 132 VLAN ID- 133 Prio

35InstallationConfiguring the Layer 2 SwitchThe 3300 ICP requires a Layer 2 switch between its controller and the network. The internal Layer 2 switch

363300 ICP Technician’s HandbookInstall UnitsThis section contains detailed information on installing and configuring the Network Services Unit, Analo

37Installation3. Set the Message Link DIP switch to the appropriate position. See page 267 for the location of the Message Link switch and Table 52 on

383300 ICP Technician’s Handbook3. Connect the BRI NSU to the ISDN devices using a 25-pair cable. See Table 60 on page 272 for the pinout.4. Connect t

39Installation3. Complete telephony cabling for the ASU (see Table 64 on page 276).4. Complete the Music on Hold and Paging cabling if required. For t

vTable of ContentsReplace Controller FRUs ...125Hard D

403300 ICP Technician’s Handbook4. Using the System Administration Tool, program the analog settings on the controller. Refer to the System Administra

41Installation5. Connect an external ground to the ground terminal on the rear panel of the peripheral cabinet. Refer to the Safety Instructions for d

423300 ICP Technician’s HandbookConnecting the Fiber Cable to the Peripheral CabinetThe fiber optic cable connects the FIM in the controller to the FI

43Installation5. Plug the external power cable from the AC commercial power supply into the power input plug on the power distribution unit (PDU).6. D

443300 ICP Technician’s Handbook2. Ensure that the switch on the power converter faceplate is set to off (0).3. Slide the power converter into slots 1

45Installation3. Slide the peripheral switch controller card into slot 16 (see “Peripheral Cabinet Card Layout” on page 280 for slot locations).4. Sli

463300 ICP Technician’s HandbookTo install the peripheral slot FIM carrier:1. Attach an anti-static wrist strap. 2. Unpack the peripheral slot FIM car

47Installation4. Remove the black plastic dust caps from the fiber optic cables and the connector ferrules on the unit. 5. Connect the fiber optic cab

483300 ICP Technician’s HandbookTo install a DSU:1. Unpack and position the DSU node.2. Check the card layout (see page 48).3. Connect the fiber cable

49InstallationConnect the Fiber Cable to the DSU NodeThe fiber optic cable connects the FIMs in the controller to the FIMs in the DSU node.To connect

vi3300 ICP Technician’s HandbookChapter 5 : TroubleshootingAbout this Chapter ...

503300 ICP Technician’s Handbook5. Remove the cover plate from the selected slot by removing the two screws that hold the plate in place. 6. If the in

51InstallationInstall Telephones and PeripheralsThis section contains information on installing telephone sets, consoles, and other peripherals.The 33

523300 ICP Technician’s HandbookInstalling Line Interface ModulesThe Line Interface Module (LIM) provides analog operation to the 5220 IP Phone (Dual

53InstallationRegister an IP Device1. Connect the IP device to an RJ-45 Ethernet port on the LAN. For the CXi, connect to a controller Ethernet port.2

543300 ICP Technician’s HandbookSetting Static IP Address on IP Display SetThe customer may prefer to assign static IP addresses to IP sets rather tha

55Installation12. At INPUT DNS ADDRESS, you MUST enter the IP address of the server that will be used during Web browsing to resolve host names into I

563300 ICP Technician’s HandbookProgram Music on Hold in the System Administration Tool:• System Audio Files Update - download a WAV file (µ-law (G.71

57InstallationInstalling a DNIC Music on Hold/Paging Unit (DMP)To install DNIC Music on Hold (not supported on the CX/CXi):1. Install a DNI line card

583300 ICP Technician’s Handbook

Chapter 3Software Procedures

viiTable of ContentsView Logs ...

603300 ICP Technician’s Handbook

61Software ProceduresBack Up a DatabaseYou need the following information and equipment to back up a database: Installation/Maintenance PC (see page

623300 ICP Technician’s Handbook6. Select the check box for Call History records and/or Voice mail messages if you want them included in your backup.

63Software ProceduresRestore a DatabaseUse this procedure to restore a previously saved database.You need the following information and equipment to r

643300 ICP Technician’s Handbook3. Type the location of the database that is being restored, or use the browse facility.4. Click Yes if you want to in

65Software Procedures1. Verify that none of the NSUs are loading. If they are, wait until they have finished loading. To verify that L0/L1 LEDs are no

663300 ICP Technician’s HandbookUpgrade/Install System SoftwareUse the Mitel 3300 ICP Software Installer Tool (latest release) to install or upgrade s

67Software ProceduresUpgrade/Install Options with Cluster or Dimension ChangesThere are install/upgrade requirements to consider when dealing with Max

683300 ICP Technician’s Handbook30 or 60 / default or Flexed Dimension Selection250 / default InstallSee “To upgrade and change to a default dimension

69Software ProceduresRestore Issue - Music on Hold file sizeIf you restore a pre-Release 6.0 database, with an embedded music on hold file larger than

viii3300 ICP Technician’s HandbookIP Phone Settings ...

703300 ICP Technician’s HandbookTo install the ICP Software Installer Tool:1. Insert the 3300 ICP software CD-ROM into the Installer PC’s CD drive.2.

71Software Procedures5. Click Next. 6. Ensure that the Read manual instructions to complete the installation check box is selected, and click Finish.

723300 ICP Technician’s Handbook8. Enter the Purchased Options, Password, and Configuration Options from your Mitel Options sheet.9. Click Next.10. Cl

73Software Procedures1. Ensure that you have an off-board database backup before you begin.2. Install system software on the FTP server (see page 70).

743300 ICP Technician’s Handbook12. After the upgrade, follow the instructions below to reprogram the DHCP server(s) to use the new DHCP options.Repro

75Software Procedures3. Ensure that the TFTP server pointed to by option 128 corresponds to a server (possibly an upgraded ICP) that contains the new

763300 ICP Technician’s HandbookConverting a PRI Database on a Universal NSUTo convert a Universal NSU PRI database:1. Install the IMAT that is on the

77Software Procedures4. Click Configure. The Patch Definition Screen appears.5. Click Apply Patch.6. Specify the path of the patch source by typing a

783300 ICP Technician’s Handbook Steps 16-20: Perform the Maintenance Checks (page 82). Steps 21-22: Upgrade IP phones and force lease renewals (pag

79Software ProceduresInstall the Software on the FTP Server4. Refer to “Installing System Software on the FTP Server” on page 70, Step 1 through Step

ixTable of ContentsEncryption Support ...376Set Com

803300 ICP Technician’s Handbook10. At [VXWorks Boot], type @, or press the controller Reset button.Table 4: VxWorks Settings Prompt Value Noteboot

81Software ProceduresLog into the 3300 ICP ESM11. Launch Internet Explorer, and type the IP address of the controller (for example, http://<RTC IP

823300 ICP Technician’s HandbookPerform the Maintenance Checks15. Verify that none of the NSUs is loading. If they are, wait until they have finished

83Software ProceduresUpgrading/Installing with Maximum Elements ChangeThe following options have some impacts to the upgrade/install procedure that yo

843300 ICP Technician’s Handbook4. Complete the remaining steps in this procedure using the System Administration Tool. Log into ESM using the custome

85Software Procedures- Configure to configure the License and Options -DO NOT select Restore8. Click Next to launch the License and Option Selection s

863300 ICP Technician’s HandbookProgramming Overview Optional: use the ICP Software Installer Tool to restore a saved database or, from 3300 Release

87Software ProceduresInstall 6000 MAS SoftwareYou will need this procedure only if you have to replace the Application Processor Card (APC) hard drive

883300 ICP Technician’s HandbookInstall and Use IMATThe ISDN Maintenance and Administration Tool (IMAT) software is used to program PRI and R2 cards a

89Software ProceduresTo program the IP address that IMAT will access:1. Program the PC’s serial port with a baud rate of 38400.2. Connect the IMAT PC