Cisco AS5300 - Universal Access Server Guide d'installation télécharger pdf (Page 23)

Contacting TAC by Telephone

If you have a priority level 1 (P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To

obtain a directory of toll-free numbers for your country, go to the following website:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

P1 and P2 level problems are defined as follows:

• P1—Your production network is down, causing a critical impact to business operations if service is not restored quickly.

No workaround is available.

• P2—Your production network is severely degraded, affecting significant aspects of your business operations. No

workaround is available.

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Cisco AS5300 - Universal Access Server Guide d'installation Page 23