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Cisco ConfidentialPresentation_ID
109
Zipping and emailing the Gateway Logs
Once the files are on the client machine, in the C:\ directory, they can be
zipped into 1 file, and emailed to support.
Best practice is to upload files one Gateway at a time, and use a different
directory in C:\ for each Gateway. If the logs are zipped, create one zip file
for each Gateway.
Good ideal would be to name the directory C:\GW-wxyx where wxyz are
the last 4 characters of the Gateway serial number.
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