Cisco Digital Video Recorder in Stand-Alone Mode Manuel d'utilisateur télécharger pdf (Page 22)

22 DGVox 8 Management Console Configuration Guide

Chapter 1 - Management Console

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Field

Description

Extension Filtering

Define the extension for which you want to filter the calls.

Add:-You need to type the extension, select filter criteria

and click the Add/Update button, to add it to the filter

criteria.

Update:-For updating, select an extension that you had

already saved from the 'Extension to be filtered‟ drop-

down list and update it to another filter criteria; then click

Add/Update to update.

Agent ID Filtering

Define the agent id for which you want to filter the calls.

Add:-You need to type the agent id, select filter criteria

and click the Add/Update button, to add it to the filter

criteria.

Update:-For updating, select an agent id that you had

already saved from the Agent Id to be filtered‟ drop-down

list and update it to another filter criteria; then click

Add/Update to update.

Duration Filtering

Define the duration for which you want to filter the calls.

Greater Than: Specify the time exceeding which the call

has to filtered

Less Than: Specify the time below which the call has to

filtered

Skill Group Filtering

Define the skill group for which you want to filter the

calls.

Add:-You need to type the skill group, select filter criteria

and click the Add/Update button, to add it to the filter

criteria.

Update:-For updating, select a skill group that you had

already saved from the Skill Group to be filtered‟ drop-

down list, update it to another filter criteria; then click

Add/Update to update.

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Cisco Digital Video Recorder in Stand-Alone Mode Manuel d'utilisateur Page 22