Cisco WS-C3550-24-FX-SMI - Catalyst 3550 100BASE-FX Switch Guide d'installation télécharger pdf (Page 20)

Preface

Obtaining Technical Assistance

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Catalyst 3550 Multilayer Switch Hardware Installation Guide

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Cisco TAC Escalation Center

The Cisco TAC Escalation Center addresses issues that are classified as priority

level 1 or priority level 2; these classifications are assigned when severe network

degradation significantly impacts business operations. When you contact the TAC

Escalation Center with a P1 or P2 problem, a Cisco TAC engineer will

automatically open a case.

To obtain a directory of toll-free Cisco TAC telephone numbers for your country,

go to the following URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

Before calling, please check with your network operations center to determine the

level of Cisco support services to which your company is entitled; for example,

SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). In

addition, please have available your service agreement number and your product

serial number.

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Cisco WS-C3550-24-FX-SMI - Catalyst 3550 100BASE-FX Switch Guide d'installation Page 20