Cisco Cisco ASR 5000 Application Detection and Control Administration Guide Manuel d'instructions

Inter-Tel 5000Administrator Guide

Page viContentsINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Administrator Procedures 25Introduction . . . . . . . . . . . . . . . .

Hardware and EndpointsINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 82 IP Endpoint Flashing Light IndicatorsDNDEndpoint is in D

Hardware and EndpointsINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007ITP and SIP ConnectivityPage 831. For transfers, the IC or CALL b

Hardware and EndpointsINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 84 IP and SIP Endpoint Ports and ConnectorsIP and SIP Endpo

Hardware and EndpointsINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Battery Packs and ChargersPage 85Battery Packs and ChargersModels

Hardware and EndpointsINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 86 Automated Boot Code UpdateBecause IP endpoints connected

Hardware and EndpointsINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Features Common to IP and Digital Inter-Tel EndpointsPage 87Featu

Hardware and EndpointsINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 88 Display Endpoint ScreensDisplay Endpoint ScreensSeveral

Hardware and EndpointsINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Model 8560, 8660, or 8662 LCD ScreenPage 89Enabling the Alternate

Hardware and EndpointsINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 90 LCD Contrast AdjustmentLCD Contrast AdjustmentThe contra

Hardware and EndpointsINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Default Inter-Tel Endpoint Feature ButtonsPage 91Default Inter-Te

Page viiContentsINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Call Screening . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Hardware and EndpointsINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 92 KeymapsKeymapsA keymap group determines the layout of th

Hardware and EndpointsINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007KeymapsPage 93• Feature Button: Programmed with feature codes. Th

Hardware and EndpointsINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 94 Secondary Extension Appearances• Undefined Button: Any b

Hardware and EndpointsINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Secondary Extension AppearancesPage 95Any Inter-Tel endpoint butt

Hardware and EndpointsINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 96 HeadsetsHeadsetsAn electret headset can be connected to

Hardware and EndpointsINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Disconnecting a HeadsetPage 97Disconnecting a HeadsetThe followin

Hardware and EndpointsINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 98 Inter-Tel Digital EndpointsInter-Tel Digital EndpointsTh

Hardware and EndpointsINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Executive and Professional Display SpeakerphonesPage 99Executive

Hardware and EndpointsINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 100 Digital Endpoint Flashing Light IndicatorsA digital end

Hardware and EndpointsINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Red and Green LEDsPage 101* The LED changing color condition appl

Page viiiContentsINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Voice Processing Features 263Introduction . . . . . . . . . . . . . .

Hardware and EndpointsINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 102 Digital Endpoint Data Port ModulesDigital Endpoint Data

Hardware and EndpointsINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Off Premises Extensions (OPX)Page 103Off Premises Extensions (OPX

Hardware and EndpointsINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 104 Optional System EquipmentOptional System EquipmentThe f

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 105System FeaturesIntroduction . . . . . . . . . . . . . . . . . .

Page 106System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Volume Controls . . . . . . . . . . . . . . . . . . . . . . . .

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 107Call Transfer . . . . . . . . . . . . . . . . . . . . . . . . .

Page 108System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . .

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Introduction Page 109IntroductionThe Inter-Tel 5000 Network Communicatio

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 110 Premium Features• Basic Voice Mail (BVM): Basic Voice Mail (BV

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Premium FeaturesPage 111• Category C Endpoints: Indicates how many Categ

Page ixFCC RegulationsINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007FCC RegulationsIMPORTANT1. This equipment complies with Part 68

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 112 Access to the Features• System OAI Third Party Call Control (L

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Message LampPage 113Message LampInter-Tel IP endpoints have a Message La

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 114 Extension NumbersExtension NumbersExtension numbers are recogn

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Network and Local Primary AttendantsPage 115Network and Local Primary At

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 116 Attendant RecallAttendant RecallWhen a call is placed on hold

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Hunt GroupsPage 117Hunt GroupsThe Hunt Group feature permits calls to be

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 118 Hunt Group Call DistributionHunt Group Call DistributionWhen a

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Hunt Group Call ProcessingPage 119Hunt Group Call ProcessingHunt group e

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 120 Hunt Groups and Call ForwardingHunt Groups and Call Forwarding

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007UCD Hunt GroupsPage 121To remove or to replace an endpoint from its hunt

Page xFCC RegulationsINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 20074. The telephone company may make changes in its facilities, equ

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 122 Announcement and Overflow Endpoints ExampleFigure 6.Announceme

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Voice Processing System Applications as Announcement/Overflow StationsPa

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 124 UCD Hunt Group Priority ListIf a voice processing system appli

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Supervisor Barge-InPage 125To monitor a hunt group member’s call, the su

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 126 Accessing the Barge-In Features• Steal: Allows the supervisor

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Accessing the Barge-In FeaturesPage 127To barge in on a call: Press the

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 128 ACD Hunt GroupsACD Hunt GroupsAutomatic Call Distribution (ACD

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007ACD Agent IDsPage 129ACD Agent IDsACD hunt group members are referred to

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 130 ACD Hunt Group Agent Log In and Log OutThere are three feature

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Restart ACD Idle Time Upon Login FlagPage 131To log out of an ACD hunt g

Page xiFCC RegulationsINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007This equipment generates and uses radio frequency (RF) energy and

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 132 Wrap-Up Mode for Holding ACD CallsWrap-Up Mode for Holding ACD

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007ACD Hunt Groups Span NodesPage 1333. IC callsa. Direct ring-in callsb.

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 134 Programming ACD Hunt GroupsProgramming ACD Hunt GroupsACD hunt

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Maintenance of Node-Spanning Hunt GroupsPage 135The ACD Wrap-Up function

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 136 Enabling the Send Camp-On Notifications to Members in DND Flag

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Caller ID, DNIS, and ANIPage 137Caller ID, DNIS, and ANIThe system suppo

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 138 Inter-Tel Endpoint DisplaysThe system provides the user with a

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Outgoing-Access, Allowed-Answer, and Ring-In AssignmentsPage 139Outgoing

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 140 Automatic Route Selection (ARS)Automatic Route Selection (ARS)

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007ARS ExamplePage 141When ARS is selected, the user dials the number (incl

Page xiiSafety RegulationsINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Safety RegulationsIMPORTANT SAFETY INSTRUCTIONSThe following

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 142 Basic Rate Module (BRM-S)Basic Rate Module (BRM-S)Each Basic R

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Class of ServicePage 143Class of ServiceEach endpoint and each trunk gro

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 144 Class of Service 07 Deny Local CallsCalls to local numbers are

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Emergency CallPage 145Emergency CallThe Inter-Tel 5000 allows immediate

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 146 Emergency Calle. If the call is denied, it tries the next memb

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Emergency Call Feature Flow DiagramPage 147At the time the call is proce

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 148 Calling Party NumberEmergency calls, by default, use the first

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Example of a Remote Site with an MGCP/SIP GatewayPage 149Figure 12.Examp

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 150 Day and Night ModesDay and Night ModesSeparate lists appear in

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Using DISAPage 151Using DISAIf DTMF decoders are unavailable when a DISA

Page xiiiSafety RegulationsINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 200711. Never push objects of any kind into this product throug

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 152 Volume ControlsTo change volumes on an Inter-Tel endpoint:Pres

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Selectable Ring TonePage 153Selectable Ring ToneThe tone of the endpoint

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 154 “DKTS Alternate Transient Display Timer” Endpoint Flag and Tim

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007User-Programmable Feature ButtonsPage 155To display the current button e

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 156 Standard/Alternate Keymap SwitchingStandard/Alternate Keymap S

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Automatic Call AccessPage 157Automatic Call AccessThis feature allows an

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 158 Music-On-Hold and Background MusicMusic-On-Hold and Background

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Multilingual CapabilityPage 159Multilingual CapabilityThis feature requi

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 160 Secondary Language SelectionSecondary Language SelectionA fiel

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Do-Not-Disturb and Reminder MessagesPage 161Do-Not-Disturb and Reminder

Page xivNetwork Security StatementINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Network Security StatementAlthough no telecommunicat

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 162 Multi-Language Feature on Network OperationIn the previous exa

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Programming for Private Intercom CallsPage 163Programming for Private In

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 164 Placing Intercom CallsTo receive an intercom call on a single

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Placing Intercom CallsPage 1652. Dial an extension number. The number c

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 166 Intercom Camp On and Queue CallbackIntercom Camp On and Queue

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Call LoggingPage 167To request a callback from an endpoint:1. Inter-Tel

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 168 Call Logging DisplayCall Logging DisplayThe following graphic

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Call Logging Displays on a Six-Line Display EndpointPage 169Call Logging

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 170 Scrolling Through EntriesScrolling Through EntriesTo scroll th

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Call Logging Displays on a Two-Line Display EndpointPage 171Call Logging

Document OverviewINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 1Document OverviewIntroduction . . . . . . . . . . . . . . . . .

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 172 Station-to-Station MessagesStation-to-Station MessagesIntercom

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Leaving MessagesPage 173Leaving MessagesTo leave a message waiting indic

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 174 Canceling a Message Waiting IndicationCanceling a Message Wait

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Viewing Waiting MessagesPage 175Viewing Waiting MessagesTo view received

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 176 Canceling a Waiting MessageCanceling a Waiting MessageMessage

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Off-Hook Voice Announce (OHVA)Page 177OHVA calls cannot be processed if

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 178 Outside Calls2. To terminate the OHVA call: Press the lit Spe

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Placing Outside CallsPage 1794.) See the Automatic Route Selection (ARS)

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 180 Placing Outside Calls5. To use the speakerphone, if equipped:

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Receiving Outside CallsPage 181Receiving Outside CallsTo receive an outs

Document OverviewINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 2 IntroductionIntroductionThe Inter-Tel® 5000 Administrator Guid

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 182 On-Hook MonitoringOn-Hook MonitoringAn Inter-Tel endpoint user

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Trunk Camp On and Busy Trunk Callback (Queue)Page 183Trunk Camp On and B

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 184 Account CodesTo cancel a queue before the callback:Inter-Tel e

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Optional Account CodesPage 185• Forced – Long-Distance Toll Calls Non-Va

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 186 Enabling the Account Codes for All Calls Following FeatureEnab

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Placing Calls On HoldPage 187Placing Calls On HoldThere are several ways

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 188 System HoldSystem HoldThis feature does not apply to single li

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Microphone MutePage 189Microphone MuteWhether handsfree or using the han

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 190 Call Waitingcamped on, in which case the button flashes rapi

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Call TransferPage 191Call TransferThe following paragraphs describe tran

Document OverviewINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Changes to Issue 2.3Page 3Changes to Issue 2.3Table 1 summarizes the f

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 192 Transfer to RingTransfer to RingTo transfer a call or conferen

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Transfer to HoldPage 193Transfer to HoldA call transferred to hold at an

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 194 Call ScreeningCall ScreeningCalls transferred from the Automat

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Conference CallsPage 195Conference CallsUsers can establish multi-party

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 196 Placing a Conference CallPlacing a Conference CallTo place a c

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Add Parties to a ConferencePage 197To connect all waiting parties in the

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 198 Exiting and Re-Entering the ConferenceExiting and Re-Entering

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Placing the Entire Conference on HoldPage 199Placing the Entire Conferen

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 200 Record-A-CallRecord-A-CallIf your system is programmed with a

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Record-A-CallPage 201The programmer can set a maximum length for Record-

Document OverviewINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 4 Voice Mail AdministratorAny Inter-Tel endpoint can be designat

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 202 Agent HelpAgent HelpThe Agent Help feature allows a user to re

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Agent HelpPage 203The type of endpoint determines how the Agent Help Ext

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 204 Agent HelpIf the call is being monitored by a hunt group super

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007System ForwardingPage 205System ForwardingSystem forwarding is a standar

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 206 System Forwarding• Endpoint status: The system recognizes four

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Individual Endpoint Forwarding PointsPage 207Individual Endpoint Forward

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 208 Manual Call Forwarding and System ForwardingManual Call Forwar

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Manual Call Forwarding and System ForwardingPage 209If a station forward

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 210 System Forward Enable/DisableSystem Forward Enable/DisableThe

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Unanswered System Forward CallsPage 211Unanswered System Forward CallsIf

Document OverviewINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Chapters of the Administrator GuidePage 5Chapters of the Administrator

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 212 Call ForwardCall ForwardWith Call Forward, a user can route in

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007FWD ButtonPage 213If calls are forwarded to a voice processing system ap

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 214 Forward to an Outside NumberForward to an Outside NumberWhen p

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Forwarding Calls to an Extension or Outside NumberPage 215Forwarding Cal

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 216 Forwarding Calls to an Extension or Outside NumberIf forwardin

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Speed DialPage 217Speed DialThe following three system features provide

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 218 Viewing System Speed Dial NumbersViewing System Speed Dial Num

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Station Speed DialPage 219Station Speed DialEach endpoint user can progr

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 220 Programming Station Speed Dial Numbers and NamesDisplay endpoi

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Programming Station Speed Dial Numbers and NamesPage 2213. When the dis

Document OverviewINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 6 Multicultural English ReferencesMulticultural English Referenc

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 222 Programming Station Speed Dial Numbers and NamesTo program Sta

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Viewing Station Speed Dial NumbersPage 223Viewing Station Speed Dial Num

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 224 Dialing Station Speed Dial NumbersDialing Station Speed Dial N

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Intercom, Speed Dial, and Feature Code DirectoriesPage 225Intercom, Spee

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 226 Intercom, Speed Dial, and Feature Code DirectoriesUse the foll

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Intercom, Speed Dial, and Feature Code DirectoriesPage 2273. Enter alph

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 228 Intelligent Directory SearchIntelligent Directory SearchThe In

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Creating Characters on Hard IP EndpointsPage 229Creating Characters on H

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 230 Finding an Entry in the IC DirectoryFinding an Entry in the IC

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Finding Listings in the Outside DirectoryPage 231Finding Listings in the

Document OverviewINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Hazard Identification and Supplemental InformationPage 7Hazard Identif

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 232 House PhoneHouse PhoneThis feature provides users with the abi

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007RedialPage 233The interaction of the House Phone Mode flag with the prog

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 234 RedialThe Last Number Saved and Last Number Dialed features wo

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Using the Last Number Saved FeaturePage 235Using the Last Number Saved F

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 236 Redirect CallRedirect CallThe Redirect Call feature code is lo

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007PagingPage 237PagingThe Paging feature allows announcements to be made t

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 238 Remove from PagingRemove from PagingAn Inter-Tel endpoint user

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Do-Not-DisturbPage 239Do-Not-Disturb works as follows in a network setti

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 240 Do-Not-DisturbUse Table 33 as a guide for your entries using t

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Do-Not-DisturbPage 2413. To select message 01 (DO-NOT-DISTURB):Inter-Te

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 242 Do-Not-Disturb OverrideTo place your busy endpoint in Do-Not-D

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Remote Do-Not-Disturb ProgrammingPage 243Should the verified password an

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 244 Remote Do-Not-Disturb Programming3. Enter the extension to be

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Remote Forward ProgrammingPage 245Remote Forward ProgrammingAfter each e

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 246 Default EndpointDefault EndpointAn endpoint user can enter one

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Reminder MessagesPage 247Reminder MessagesThis feature does not apply to

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 248 Reminder MessagesTo request reminder messages:Lift and replace

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Record Keeping and Maintenance FeaturesPage 249Record Keeping and Mainte

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 250 Station Message Detail RecordingStation Message Detail Recordi

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Station Message Detail RecordingPage 251The service technician can deter

Product DescriptionINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 9Product DescriptionIntroduction . . . . . . . . . . . . . . .

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 252 SMDR Report FormatFigure 14.SMDR Report Format TYP EXT# TRUNK

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007SMDR Report FormatPage 253For an incoming call: This field is determined

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 254 System Error/Message PrintSystem Error/Message PrintThe system

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007System Error/Message PrintPage 255In addition to the messages, the follo

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 256 Network Time Protocol Support• Text: The Text field holds a te

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Audio DiagnosticsPage 257Audio DiagnosticsThe Audio Diagnostics feature

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 258 Using Record-A-Call for DiagnosticsUsing Record-A-Call for Dia

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Responding to the Audio Diagnostics FeaturePage 2594. If the Record-A-C

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 260 Virtual Device FunctionalityVirtual Device FunctionalityWith v

System FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007System Capacities for Phantom DevicesPage 261System Capacities for Phant

Page 10Product DescriptionINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Basic Voice Mail . . . . . . . . . . . . . . . . . . . . . .

Voice Processing FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 263Voice Processing FeaturesIntroduction. . . . . . . . .

Page 264Voice Processing FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Voice Mail . . . . . . . . . . . . . . . . . . . . .

Voice Processing FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007IntroductionPage 265IntroductionThis section describes the voi

Voice Processing FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 266 Automated Attendant ApplicationsThe caller then has

Voice Processing FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Automated Attendant Recall DestinationPage 267Automated Attend

Voice Processing FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 268 Call Screening OptionsCall Screening OptionsWhen a c

Voice Processing FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Extension IDPage 269d. To forward the call to another extensio

Voice Processing FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 270 Automatic Fax DetectionAutomatic Fax DetectionThis f

Voice Processing FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Automatic Speech RecognitionPage 271Automatic Speech Recogniti

Product DescriptionINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007IntroductionPage 11IntroductionThe Inter-Tel® 5000 platform provides

Voice Processing FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 272 Call Routing AnnouncementCall Routing Announcement T

Voice Processing FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Custom Audiotex RecordingsPage 273Custom Audiotex RecordingsWh

Voice Processing FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 274 Sample Call Routing Announcement TreeFigure 15. Samp

Voice Processing FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007DirectoriesPage 275DirectoriesThe following two types of voice

Voice Processing FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 276 Locating a NameLocating a NameTwo methods may be use

Voice Processing FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Listening to the Next/Previous NamePage 277Listening to the Ne

Voice Processing FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 278 EM DirectoriesTo search the directory using the endp

Voice Processing FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007EM DirectoriesPage 279Directory Access: Callers can access the

Voice Processing FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 280 EM DirectoriesTo perform a directory search: 1. Dia

Voice Processing FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007EM DirectoriesPage 281To use the dialpad buttons to spell a na

Voice Mail Administrator FeaturesIf your voice mail system has Automatic Speech Recognition (ASR) capabilityand it is enabled for the administrator ma

Product DescriptionINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 12 System ConfigurationsSystem ConfigurationsThe Inter-Tel 500

Voice Processing FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 282 E-mail ReaderE-mail ReaderThe EM voice processing sy

Voice Processing FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Fax-On-DemandPage 2835. If appropriate, the caller can cancel

Voice Processing FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 284 Record-A-CallFax-On-Demand transmits a cover sheet w

Voice Processing FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Scheduled Time-based Application Routing (STAR)Page 285The ser

Voice Processing FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 286 SMDR Information Storage and RetrievalTable 41 shows

Voice Processing FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Basic Voice MailPage 287The voice processing system PC adds ea

Voice Processing FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 288 Voice MailVoice MailThe Voice Mail feature allows ca

Voice Processing FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007MailboxesPage 289MailboxesA mailbox is a storage location on t

Voice Processing FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 290 Group Lists• Application extension number: If the o

Voice Processing FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Cascading Remote Message NotificationPage 291Cascading Remote

Product DescriptionINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Inter-Tel 5000 Base ServerPage 13With v2.1 and later, the CS-5600 Pr

Voice Processing FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 292 Retry Call AttemptsRetry Call AttemptsThe mailbox ca

Voice Processing FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Subscriber FeaturesPage 293Subscriber FeaturesBefore subscribe

Voice Processing FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 294 Unified MessagingUnified MessagingThe Unified Messag

Voice Processing FeaturesINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Unified MessagingPage 295• Unified Messaging version 2.3: Allo

ReferenceINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 297ReferenceIntroduction . . . . . . . . . . . . . . . . . . . . . . . .

ReferenceINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 298 IntroductionIntroductionThis section contains background information

ReferenceINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Capacities of All-Trunk SystemsPage 299Capacities of All-Trunk SystemsTable 43

ReferenceINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 300 Wireless EndpointsWireless EndpointsInter-Tel Models 8664, 8665, and

ReferenceINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Attendant OptionsPage 301Attendant OptionsThe Inter-Tel 5000 platform provides

Product DescriptionINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 14 Networking and System FeaturesNetworking and System Feature

ReferenceINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 302 Inter-Tel 5000 IP Resource UsageInter-Tel 5000 IP Resource UsageOn t

ReferenceINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Network CapacitiesPage 303Network CapacitiesTwo or more Inter-Tel Advanced Com

ReferenceINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 304 LicensingLicensingTable 45 summarizes IP endpoint licensing for the

ReferenceINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007BVM Storage CapacitiesPage 305BVM Storage CapacitiesBVM messages are stored on

ReferenceINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 306 Endpoint Model-Specific LicensingEndpoint Model-Specific LicensingWi

ReferenceINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007System AlarmsPage 307System AlarmsTable 49. System Alarms Alarm Text Descripti

ReferenceINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 308 System AlarmsSYS ALARM #20CHECK PRINTERThe printer is not functionin

ReferenceINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Administrator Programming Planning SheetsPage 309Administrator Programming Pla

ReferenceINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 310 Administrator Programming Planning SheetsEndpoint ProgrammingAdminis

ReferenceINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Administrator Programming Planning SheetsPage 311:Reminder MessagesDefault Rem

Product DescriptionINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Digital CapabilityPage 15Digital CapabilityThe addition of one or tw

ReferenceINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 312 Administrator Programming Planning SheetsChanging Station Extension

ReferenceINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Administrator Programming Planning SheetsPage 313Individual Trunk Programming

ReferenceINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 314 Administrator Programming Planning SheetsTrunk Group ProgrammingReco

ReferenceINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Default Feature CodesPage 315Default Feature CodesEach of the station features

ReferenceINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 316 Endpoint Feature CodesEndpoint Feature CodesTable 51 summarizes endp

ReferenceINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Endpoint Feature CodesPage 317Automatic IC Access On/Off 361 (Not used on sing

ReferenceINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 318 Endpoint Feature CodesDefault Endpoint 394 This single feature code

ReferenceINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Endpoint Feature CodesPage 319Group Listen 312 (Not used on single line endpo

ReferenceINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 320 Endpoint Feature CodesMessage – Silent 367 Leaves a Message Waiting

ReferenceINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Endpoint Feature CodesPage 321Reminder MessageReminder Message Cancel305306(No

Product DescriptionINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 16 Trunks and EndpointsTrunks and EndpointsThe Inter-Tel 5000

ReferenceINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 322 Administrator Feature CodesAdministrator Feature CodesTable 52 summa

ReferenceINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Administrator Feature CodesPage 323Modem Reset 9869 Resets the internal modem;

ReferenceINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 324 Diagnostics Feature CodesDiagnostics Feature CodesThe Diagnostics Mo

ReferenceINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Diagnostics Feature CodesPage 325Diagnostic – Dump Node Information9936[9136]T

ReferenceINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 326 Diagnostics Feature CodesDiagnostic – ISDN View9948[9148]This featur

ReferenceINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Diagnostics Feature CodesPage 327Diagnostic – Print Message Log9975[9175](Not

ReferenceINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 328 Default Voice Processing PromptsDefault Voice Processing PromptsThis

ReferenceINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Default ASR and Non-ASR Voice PromptsPage 329Default ASR and Non-ASR Voice Pro

ReferenceINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 330 Default ASR and Non-ASR Voice Prompts023 To append this recording, p

ReferenceINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Default ASR and Non-ASR Voice PromptsPage 331044 The number entered is too lon

Product DescriptionINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007System Licensing RequirementsPage 17• Mini-DSS: The Inter-Tel 5000 p

ReferenceINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 332 Default ASR and Non-ASR Voice Prompts072 Message canceled. N/A073 To

ReferenceINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Default ASR and Non-ASR Voice PromptsPage 333099 ...at... N/A100 ...from... N/

ReferenceINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 334 Default ASR and Non-ASR Voice Prompts126 To turn on all envelope opt

ReferenceINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Default ASR and Non-ASR Voice PromptsPage 335157 Please enter the stop time. P

ReferenceINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 336 Default ASR and Non-ASR Voice Prompts191* Fourteenth N/A192* Fifteen

ReferenceINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Default ASR and Non-ASR Voice PromptsPage 337223 After the tone, please record

ReferenceINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 338 Default ASR and Non-ASR Voice Prompts256 If you are the correct pers

ReferenceINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Default ASR and Non-ASR Voice PromptsPage 339290 When you are finished enterin

ReferenceINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 340 Default ASR and Non-ASR Voice Prompts321 If you are calling from a r

ReferenceINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Default ASR and Non-ASR Voice PromptsPage 341349 You must program a telephone

Product DescriptionINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 18 USB Security Key for the PS-1 UnitUSB Security Key for the

ReferenceINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 342 Default ASR and Non-ASR Voice Prompts376 I am unable to communicate

ReferenceINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Default ASR and Non-ASR Voice PromptsPage 343397 Your call should be answered

ReferenceINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 344 Default ASR and Non-ASR Voice Prompts508 The system does not have en

ReferenceINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Default ASR and Non-ASR Voice PromptsPage 345535 Please enter the extension nu

ReferenceINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 346 Default ASR and Non-ASR Voice Prompts564 Please enter the extension

ReferenceINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Default ASR and Non-ASR Voice PromptsPage 347601 You have one saved e-mail. N/

ReferenceINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 348 Default ASR and Non-ASR Voice Prompts647 ...answered... N/A648 ...re

ReferenceINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Default ASR and Non-ASR Voice PromptsPage 349679 The system is momentarily una

ReferenceINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 350 Default ASR and Non-ASR Voice Prompts718 …one saved e-mail N/A719 …o

ReferenceINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Default ASR and Non-ASR Voice PromptsPage 351757 and seen N/A758 and recent N/

Product DescriptionINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Voice Processing System Application OptionsPage 19Voice Processing S

ReferenceINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 352 Default ASR and Non-ASR Voice Prompts789* apostrophe N/A790* lower A

ReferenceINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Default ASR and Non-ASR Voice PromptsPage 353826* lower Q N/A827* lower R N/A8

ReferenceINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 354 Default ASR and Non-ASR Voice Prompts860 Not used Not used861 I’m so

ReferenceINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Default ASR and Non-ASR Voice PromptsPage 355892 You have no voice mails N/A89

ReferenceINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 356 Default ASR and Non-ASR Voice Prompts916 Subscriber access is not pr

ReferenceINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Default ASR and Non-ASR Voice PromptsPage 357939 The locations of special char

ReferenceINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 358 Endpoint User GuidesEndpoint User GuidesTable 55 lists the Inter-Tel

ReferenceINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Abbreviations and AcronymsPage 359Abbreviations and AcronymsIn addition to ind

ReferenceINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 360 Abbreviations and AcronymsIPR IP ResourceIPRA IPR ApplicationISDN In

ReferenceINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Abbreviations and AcronymsPage 361SIP Session Initiation ProtocolSLA Single-Li

Product DescriptionINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 20 Call Routing AnnouncementCall Routing AnnouncementThe Call

IndexInter-Tel® 5000 ADMINISTRATOR GUIDE — Issue 2.3, September 2007Page 363IndexA - B - C - D - E - F - G - H - I - J - L - M - N - O - P - Q - R - S

IndexInter-Tel® 5000 ADMINISTRATOR GUIDE — Issue 2.3, September 2007Page 364A - B - C - D - E - F - G - H - I - J - L - M - N - O - P - Q - R - S - T

IndexInter-Tel® 5000 ADMINISTRATOR GUIDE — Issue 2.3, September 2007Page 365A - B - C - D - E - F - G - H - I - J - L - M - N - O - P - Q - R - S - T

IndexInter-Tel® 5000 ADMINISTRATOR GUIDE — Issue 2.3, September 2007Page 366A - B - C - D - E - F - G - H - I - J - L - M - N - O - P - Q - R - S - T

IndexInter-Tel® 5000 ADMINISTRATOR GUIDE — Issue 2.3, September 2007Page 367A - B - C - D - E - F - G - H - I - J - L - M - N - O - P - Q - R - S - T

IndexInter-Tel® 5000 ADMINISTRATOR GUIDE — Issue 2.3, September 2007Page 368A - B - C - D - E - F - G - H - I - J - L - M - N - O - P - Q - R - S - T

IndexInter-Tel® 5000 ADMINISTRATOR GUIDE — Issue 2.3, September 2007Page 369A - B - C - D - E - F - G - H - I - J - L - M - N - O - P - Q - R - S - T

IndexInter-Tel® 5000 ADMINISTRATOR GUIDE — Issue 2.3, September 2007Page 370A - B - C - D - E - F - G - H - I - J - L - M - N - O - P - Q - R - S - T

IndexInter-Tel® 5000 ADMINISTRATOR GUIDE — Issue 2.3, September 2007Page 371A - B - C - D - E - F - G - H - I - J - L - M - N - O - P - Q - R - S - T

Product DescriptionINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Scheduled Time-based Application RoutingPage 21Scheduled Time-based

IndexInter-Tel® 5000 ADMINISTRATOR GUIDE — Issue 2.3, September 2007Page 372A - B - C - D - E - F - G - H - I - J - L - M - N - O - P - Q - R - S - T

IndexInter-Tel® 5000 ADMINISTRATOR GUIDE — Issue 2.3, September 2007Page 373A - B - C - D - E - F - G - H - I - J - L - M - N - O - P - Q - R - S - T

IndexInter-Tel® 5000 ADMINISTRATOR GUIDE — Issue 2.3, September 2007Page 374A - B - C - D - E - F - G - H - I - J - L - M - N - O - P - Q - R - S - T

IndexInter-Tel® 5000 ADMINISTRATOR GUIDE — Issue 2.3, September 2007Page 375A - B - C - D - E - F - G - H - I - J - L - M - N - O - P - Q - R - S - T

IndexInter-Tel® 5000 ADMINISTRATOR GUIDE — Issue 2.3, September 2007Page 376A - B - C - D - E - F - G - H - I - J - L - M - N - O - P - Q - R - S - T

Voice Mail Flowchart NOTEAt any menu level, you can say “Cancel” or press to cancel or return to the previous menu or say“Accept” or press to acce

Part No. 580.8001Issue 2.3, September 2007A691/9112A

To Program System Speed-Dial Numbers:— While on-hook, enter . — Enter the speed dial location code (000-999) or (0000-4999). — To change or progra

Product DescriptionINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 22 BVM Forward to E-MailBVM Forward to E-MailThis feature enab

Product DescriptionINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Voice Mail NetworkingPage 23Voice Mail NetworkingA voice processing

Administrator ProceduresINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 25Administrator ProceduresIntroduction . . . . . . . . . .

Administrator ProceduresINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 26 IntroductionIntroductionWhen programming your site’s d

Administrator ProceduresINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007System Administrator ProceduresPage 27System Administrator Proc

Administrator ProceduresINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 28 Setting System Date and TimeSetting System Date and Ti

Administrator ProceduresINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Setting Network Date and TimePage 29Setting Network Date and Ti

Administrator ProceduresINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 30 Synchronizing Network TimeSynchronizing Network TimeSy

Administrator ProceduresINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Programming the Database Using a System Administrator EndpointP

Issue 2.3, September 2007INTER-TEL 5000ADMINISTRATOR GUIDEPart Number580.8001

Administrator ProceduresINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 32 Station ProgrammingStation ProgrammingYou can use your

Administrator ProceduresINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Station ProgrammingPage 335. The display shows ENTER ENDPOINT

Administrator ProceduresINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 34 Station ProgrammingThe default COS numbers for the U.S

Administrator ProceduresINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Endpoint Database Programming FlowchartPage 35Figure 1. Endpoin

Administrator ProceduresINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 36 System ProgrammingSystem ProgrammingYou can use your a

Administrator ProceduresINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007System ProgrammingPage 37• Program new extension numbers for en

Administrator ProceduresINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 38 System Programming • Password: This option allows you

Administrator ProceduresINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007System ProgrammingPage 39 • Station Extensions: This option all

Administrator ProceduresINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 40 System ProgrammingIf swapping endpoints: • Press or S

Administrator ProceduresINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007System Database Programming FlowchartPage 41Figure 2. System Da

Administrator ProceduresINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 42 Trunk ProgrammingTrunk ProgrammingThe trunk informatio

Administrator ProceduresINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Trunk ProgrammingPage 43Trunk groups: • Day/Night Answer Access

Administrator ProceduresINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 44 Trunk Programming4. To Program an Individual Trunk: P

Administrator ProceduresINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Trunk ProgrammingPage 455. To Program A Trunk Group: Press

Administrator ProceduresINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 46 Trunk ProgrammingFor U.S. COS options, use the followi

Administrator ProceduresINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Trunk ProgrammingPage 476. When finished with all programming,

Administrator ProceduresINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 48 Trunk Database Programming FlowchartFigure 3. Trunk Da

Administrator ProceduresINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Trunk Database Programming Flowchart (Continued)Page 49Figure 3

Administrator ProceduresINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 50 Programming System Speed DialProgramming System Speed

Administrator ProceduresINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Speed Dial NamesPage 51Table 9 shows the dialpad equivalents fo

NOTICEThis Inter-Tel® 5000 Administrator Guide is released by Inter-Tel, Inc. as a guide for system and voice mail administrators. It pro-vides inform

Administrator ProceduresINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 52 Programming and Using Mini-DSS and DSS/BLF Buttons4.

Administrator ProceduresINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Programming and Using Mini-DSS and DSS/BLF ButtonsPage 53In DB

Administrator ProceduresINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 54 Managing System and Network Alarms2. If necessary, wa

Administrator ProceduresINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Clearing AlarmsPage 55On remote nodes, network-wide alarms will

Administrator ProceduresINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 56 Alarm QueueTo use menu buttons to clear alarms, do one

Administrator ProceduresINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Alarm QueuePage 57The queue holds up to 30 alarms, with priorit

Administrator ProceduresINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 58 Enabling/Disabling the Internal ModemNetworked Inter-T

Administrator ProceduresINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Resetting the Internal ModemPage 59Resetting the Internal Modem

Administrator ProceduresINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 60 Seizing a DeviceSeizing a DeviceFor troubleshooting pu

Administrator ProceduresINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Freezing/Unfreezing the System HistoryPage 61Freezing/Unfreezin

Administrator ProceduresINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 62 Voice Mail Administrator ProceduresVoice Mail Administ

Administrator ProceduresINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Recording a Broadcast MessagePage 63To access the voice mail ad

Administrator ProceduresINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 64 Mailbox and Extension ID Personal OptionsMailbox and E

Administrator ProceduresINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Change Procedures for Mailbox Personal OptionsPage 65• Message

Administrator ProceduresINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 66 Change Procedures for Mailbox Personal OptionsTo chang

Administrator ProceduresINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Change Procedures for Mailbox Personal OptionsPage 676. You ca

Administrator ProceduresINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 68 Change Procedures for Mailbox Personal Options6. Say

Administrator ProceduresINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Change Procedures for Mailbox Personal OptionsPage 69To change

Administrator ProceduresINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 70 Changing a Group List NameChanging a Group List NameA

Administrator ProceduresINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Creating Audiotex RecordingsPage 714. When prompted, say or en

Page vContentsINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007ContentsFCC Regulations ixSafety Regulations xiiNetwork Security Statemen

Administrator ProceduresINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 72 Creating Audiotex RecordingsIn DB Programming, link se

Administrator ProceduresINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Recording Custom Voice Mail PromptsPage 739. When finished, se

Administrator ProceduresINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 74 Administrator Programming Planning SheetsA list of all

Hardware and EndpointsINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 75Hardware and EndpointsIntroduction . . . . . . . . . . . .

Hardware and EndpointsINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 76 IntroductionIntroductionThe Inter-Tel 5000 platform can

Hardware and EndpointsINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007IP EndpointsPage 77Also, if power to an Inter-Tel 5000 system fai

Hardware and EndpointsINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 78 ITP and SIP Supported FeaturesCall Forward No Answer/Bus

Hardware and EndpointsINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007ITP and SIP Supported FeaturesPage 79Redirect Call 331√√Reminder

Hardware and EndpointsINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007Page 80 ITP and SIP Feature ExceptionsITP and SIP Feature Except

Hardware and EndpointsINTER-TEL® 5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007IP Endpoint Flashing Light IndicatorsPage 81Feature Codes: The tw