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C-1
Cisco 11500 Series Content Services Switch Hardware Installation Guide
78-13884-03
APPENDIX
C
Troubleshooting
This appendix provides general troubleshooting information for the CSS
components. It includes the following sections:
• Troubleshooting the Boot Process
• Troubleshooting the Console Interface
• Troubleshooting the CSS Power Supply
• Troubleshooting the CSS Fans
• Troubleshooting the CSS 11501
• Troubleshooting the CSS Modules
• Log File Information
Information in this appendix applies to the CSS 11501, CSS 11503, and
CSS 11506, except where noted.
- Cisco 11500 Series 1
- Content Services Switch 1
- Hardware Installation Guide 1
- All rights reserved 3
- CONTENTS 5
- 2 Cabling the CSS 2-1 6
- A Specifications A-1 8
- B Cable Connector Pinouts B-1 8
- C Troubleshooting C-1 9
- Contents 10
- 78-13884-03 10
- Fan Injury Warning D-39 11
- Ground Conductor Warning D-42 11
- About This Guide 17
- How to Use This Guide 18
- Related Documentation 19
- Symbols and Conventions 21
- Obtaining Documentation 24
- Documentation CD-ROM 25
- Ordering Documentation 25
- Documentation Feedback 25
- Cisco.com 26
- Technical Assistance Center 26
- Cisco TAC Web Site 27
- Cisco TAC Escalation Center 28
- Site Requirements 30
- Safety Guidelines 30
- Electrical Safety 32
- Required Tools and Equipment 35
- Shipment Contents 36
- Unpacking the CSS 37
- If the Product is Damaged 38
- Preinstallation Requirements 39
- Installing the CSS 11501 40
- Installing the CSS 11503 42
- Installing the CSS 11506 45
- Installing a CSS Module 47
- Installation Precautions 48
- Module Slot Restrictions 49
- Unpacking a CSS Module 52
- Installing a Module 52
- Cabling the CSS 57
- Cabling the CSS 11501 58
- CSS 11501 Connectors and LEDs 60
- MANAGEMENT 68
- 10BASE-T 68
- CSS5-10M-8FE 70
- 8 Fast Ethernet 70
- CSS5-10M-16FE 71
- 16 Fast Ethernet 71
- Figure 2-9 SSL Module LEDs 76
- Connecting the Console 77
- Tools and Supplies 78
- • Panduit no. LCD6-10A-L 79
- • Panduit no. LCC6-10A-L 79
- • Thomas & Betts no 79
- • Burndy no. YA6CL2TC10 79
- Attaching the Grounding Cable 80
- Grounding lugStripped wire 81
- Connecting the Power Cord 82
- 100-240V 83
- 50-60 Hz 83
- -48/-60V 85
- 9.0A,430VA 85
- DC power supply 89
- Powering Up the CSS 93
- Powering Down the CSS 94
- Entering Your License Key 97
- Logging in to the CSS 101
- • Configuring Proxy Cache 103
- • Displays the running-config 105
- • VIP for the content rule 107
- Configuring Proxy Cache 108
- Configuring Transparent Cache 110
- Displays the running-config 112
- Where to Go Next 113
- Specifications 115
- Electrical Specifications 116
- Environmental Specifications 117
- Physical Specifications 118
- Module Specifications 119
- Disk Specifications 119
- Supported Standards 120
- Application 121
- Network Utilities 121
- Network Management 122
- Cable Connector Pinouts 123
- Troubleshooting 131
- Diagnostic Tests for Hardware 132
- 1. Power down the CSS 136
- 2. Reseat the SCM 136
- 3. Power up the CSS 136
- 2. Reseat the module 139
- 3. Power on the CSS 139
- CISCO 11500 143
- Troubleshooting the CSS Fans 146
- Troubleshooting the CSS 11501 149
- Log File Information 154
- Agency Approvals 158
- Europe (EU) 161
- CISPR 22 Class A Warning 161
- VCCI Class A Warning 162
- Avvertenza 163
- Advarsel 163
- Advertencia 163
- Varning! 163
- Class A EMC Warning 164
- Safety Requirements 165
- Laser Safety 166
- Translated Safety Warnings 167
- Attention 168
- ¡Advertencia! 169
- Waarschuwing 169
- Class 1 Laser Product Warning 172
- Qualified Personnel Warning 172
- Two-Person Lifting Warning 173
- Lightning Activity Warning 175
- Jewelry Removal Warning 176
- Reading Instructions Warning 177
- Disconnect Device Warning 178
- Chassis Installation Warning 179
- Ground Conductor Warning 181
- Use Copper Conductors Only 183
- Wire Preparation Warning 185
- DC Power Source Warning 187
- Dual Power Supply Warning 189
- Varoitus 192
- Fan Injury Warning 195
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