Cisco Unity Guide de l'utilisateur télécharger pdf (Page 75)

CHAPTER 16

Managing Your Alternate Contact Numbers

• About Alternate Contact Numbers, page 67

• Changing Your Alternate Contact Numbers, page 67

About Alternate Contact Numbers

Alternate contact numbers allow you to offer callers the option to transfer to other numbers by pressing a key

as they listen to your greeting. An alternate contact number can be the extension for an operator or for another

user (such as a supervisor or coworker), or any other number where you or another person can be reached.

Your Cisco Unity Connection administrator determines which keys callers can press to transfer to alternate

contact numbers; you may be able to specify up to 12 alternate contact numbers (one for each key on the

phone keypad).

Changing Your Alternate Contact Numbers

To specify an alternate contact number outside your organization, begin with any access code needed to make

an external call (for example, 9). For long-distance numbers, include the applicable dialing codes (for example,

1 and the area code).

When you specify an alternate contact number, you may want to update your greetings to include the

information (for example: "I am away from my desk right now. Leave a message at the tone, or press 4

to transfer to another sales representative.").

Tip

Specifying an Alternate Contact Number by Using the Phone Keypad

Procedure

Step 1

Call and sign in to Connection.

Step 2

At the Main menu, select the option Setup Options, then Alternate Contact Numbers.

User Guide for the Cisco Unity Connection Phone Interface (Release 8.x)

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Cisco Unity Guide de l'utilisateur Page 75