Appendix 2 – Troubleshooting
Appendix 2 – Troubleshooting
Movi sign in messaging
If there are problems signing in to Movi, a status message will be displayed, for example:
Possible messages include:
Login failed – Wrong username, domain, and / or password
Check and correct these items either at the Movi login, or on the Cisco VCS.
- Mis-typed domain names are a common cause of this problem (see VCS Configuration >
Protocols > SIP > Domains). The Movi SIP domain must match a SIP domain on the Cisco VCS
that is provisioning the Movi and that Movi will register to.
Check that Cisco VCS allow / deny lists are not preventing the registration.
Login failed – Out of licenses
Check the number of registered users – Cisco VCS Expressway Starter Pack supports a
maximum of 50 simultaneous registrations.
Make sure that Movi is trying to connect to the correct IP address for the Cisco VCS Expressway
Starter Pack.
Cisco VCS Deployment Guide: Cisco VCS Expressway Starter Pack (X5.1) Page 19 of 28
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