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C-21
Cisco 11500 Series Content Services Switch Hardware Installation Guide
78-13884-03
Appendix C Troubleshooting
Troubleshooting the CSS Modules
Troubleshooting the CSS Modules
CSS 11503 and CSS 11506 module status is indicated by the Status LED on the
module front panel. For information about the module LEDs, refer to Chapter 2,
Cabling the CSS.
Table C-5 provides suggestions for correcting problems that may occur with the
modules in the CSS 11503 and CSS 11506.
Caution Do not remove an active module from the CSS. The module must be in a powered
down state as indicated by the show chassis command. Before removing an SM,
power down the CSS.
Note As implemented in WebNS 5.10 and greater, when a CSS module fails during
normal operations, the CSS reboots.
- Cisco 11500 Series 1
- Content Services Switch 1
- Hardware Installation Guide 1
- All rights reserved 3
- CONTENTS 5
- 2 Cabling the CSS 2-1 6
- A Specifications A-1 8
- B Cable Connector Pinouts B-1 8
- C Troubleshooting C-1 9
- Contents 10
- 78-13884-03 10
- Fan Injury Warning D-39 11
- Ground Conductor Warning D-42 11
- About This Guide 17
- How to Use This Guide 18
- Related Documentation 19
- Symbols and Conventions 21
- Obtaining Documentation 24
- Documentation CD-ROM 25
- Ordering Documentation 25
- Documentation Feedback 25
- Cisco.com 26
- Technical Assistance Center 26
- Cisco TAC Web Site 27
- Cisco TAC Escalation Center 28
- Site Requirements 30
- Safety Guidelines 30
- Electrical Safety 32
- Required Tools and Equipment 35
- Shipment Contents 36
- Unpacking the CSS 37
- If the Product is Damaged 38
- Preinstallation Requirements 39
- Installing the CSS 11501 40
- Installing the CSS 11503 42
- Installing the CSS 11506 45
- Installing a CSS Module 47
- Installation Precautions 48
- Module Slot Restrictions 49
- Unpacking a CSS Module 52
- Installing a Module 52
- Cabling the CSS 57
- Cabling the CSS 11501 58
- CSS 11501 Connectors and LEDs 60
- MANAGEMENT 68
- 10BASE-T 68
- CSS5-10M-8FE 70
- 8 Fast Ethernet 70
- CSS5-10M-16FE 71
- 16 Fast Ethernet 71
- Figure 2-9 SSL Module LEDs 76
- Connecting the Console 77
- Tools and Supplies 78
- • Panduit no. LCD6-10A-L 79
- • Panduit no. LCC6-10A-L 79
- • Thomas & Betts no 79
- • Burndy no. YA6CL2TC10 79
- Attaching the Grounding Cable 80
- Grounding lugStripped wire 81
- Connecting the Power Cord 82
- 100-240V 83
- 50-60 Hz 83
- -48/-60V 85
- 9.0A,430VA 85
- DC power supply 89
- Powering Up the CSS 93
- Powering Down the CSS 94
- Entering Your License Key 97
- Logging in to the CSS 101
- • Configuring Proxy Cache 103
- • Displays the running-config 105
- • VIP for the content rule 107
- Configuring Proxy Cache 108
- Configuring Transparent Cache 110
- Displays the running-config 112
- Where to Go Next 113
- Specifications 115
- Electrical Specifications 116
- Environmental Specifications 117
- Physical Specifications 118
- Module Specifications 119
- Disk Specifications 119
- Supported Standards 120
- Application 121
- Network Utilities 121
- Network Management 122
- Cable Connector Pinouts 123
- Troubleshooting 131
- Diagnostic Tests for Hardware 132
- 1. Power down the CSS 136
- 2. Reseat the SCM 136
- 3. Power up the CSS 136
- 2. Reseat the module 139
- 3. Power on the CSS 139
- CISCO 11500 143
- Troubleshooting the CSS Fans 146
- Troubleshooting the CSS 11501 149
- Log File Information 154
- Agency Approvals 158
- Europe (EU) 161
- CISPR 22 Class A Warning 161
- VCCI Class A Warning 162
- Avvertenza 163
- Advarsel 163
- Advertencia 163
- Varning! 163
- Class A EMC Warning 164
- Safety Requirements 165
- Laser Safety 166
- Translated Safety Warnings 167
- Attention 168
- ¡Advertencia! 169
- Waarschuwing 169
- Class 1 Laser Product Warning 172
- Qualified Personnel Warning 172
- Two-Person Lifting Warning 173
- Lightning Activity Warning 175
- Jewelry Removal Warning 176
- Reading Instructions Warning 177
- Disconnect Device Warning 178
- Chassis Installation Warning 179
- Ground Conductor Warning 181
- Use Copper Conductors Only 183
- Wire Preparation Warning 185
- DC Power Source Warning 187
- Dual Power Supply Warning 189
- Varoitus 192
- Fan Injury Warning 195
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