Cisco 7030 manuels

Cisco 7030 Spécifications (95 pages)

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Table des matières

OfficeServ

1

TABLE OF CONTENTS

3

4 BUSINESS FEATURE PACKAGE

4

5 GENERAL USER INFORMATION

4

Convergence: One Solution

5

PART 1. SYSTEM OVERVIEW

5

BENEFITS

6

1.2 SIZE AND CONFIGURATION

7

1.2.1 CABINET LAYOUT

7

1.2.2 SYSTEM CAPACITIES

9

1.3 TECHNOLOGY

11

1.4 PROGRAMMING

11

PART 2. HARDWARE DESCRIPTIONS

12

2.2 EMBEDDED APPLICATIONS

13

2.3 DAUGHTERBOARD MODULES

14

2.4 OPTIONAL BOARDS

15

2.5 STATION EQUIPMENT

16

2.5.2 iDCS SERIES EQUIPMENT

18

2.5.3 DCS SERIES KEYSETS

20

2.5.4 OfficeServ

21

ITP-5100 SERIES EQUIPMENT

21

2.5.5 OfficeServ™ SOFTPHONE

22

2.5.6 OfficeServ™ Wireless

22

Features Highlights

23

2.5.7 SIP DEVICES

24

PART 3. SPECIFICATIONS

25

3.5 RINGS AND TONES

26

3.5.1 RING CYCLES

26

3.4 CABLE REQUIREMENTS

26

3.5.1a SYSTEM RING CYCLES

26

3.5.2 RING

27

3.5.3 SYSTEM TONES

27

3.6 KEYSET LED INDICATIONS

27

Home Page

28

SYSTEM FEATURES

29

ACCOUNT CODE ENTRY

31

ACCOUNT CODE KEY

31

ACCOUNT CODE KEY – ONE TOUCH

31

Voluntary

32

CALL CENTER

34

EMBEDDED REPORTING PACKAGE

35

OFFICESERV DATAVIEW

35

CALL COSTING

36

CALL FORWARDING

36

CALL HOLD

37

CALL PARK AND PAGE

37

CALL PICKUP

37

CALL RECORDING

38

CALL WAITING/CAMP-ON

38

CALLER ID FEATURES

38

CALLER IDENTIFICATION

39

OfficeServ™ Link

40

™ CTI Applications

40

OfficeServ™ DataView

40

OfficeServ™ EasySet

40

OfficeServ™ Call

40

CONFERENCE

41

CONFERENCE GROUP

41

CUSTOMER SET RELOCATION

41

DATA SECURITY

41

With Warning Tone

43

Without Warning Tone

43

MUSIC ON HOLD – SOURCES

47

NETWORKING

47

OfficeServ™ CONNECT

49

Operator

50

Station Group

50

Time Based Routing - Plans

51

Automatic / Manual

51

RING OVER PAGE

52

SECRETARY POOLING

52

SINGLE LINE CONNECTIONS

52

SIP SERVICES

52

SPEED DIAL NUMBERS

53

SPEED DIAL BY DIRECTORY

53

STATION HUNT GROUPS

53

STATION PAIR

53

Special Code Table

54

VOICE MAIL

56

WALKING CLASS OF SERVICE

57

STATION FEATURES

58

STATION LOCK

64

TERMINAL STATUS INDICATOR

64

TRI-COLORED LIGHTS

64

VOLUME SETTINGS

64

WALL-MOUNTABLE KEYSETS

64

DISPLAY FEATURES

65

CALLING PARTY NAME

66

Call Screen

68

Agent Screen

68

SAMPLE DISPLAYS

69

SAMPLE CALLER ID

70

SAMPLE UCD DISPLAYS

71

AUTO ATTENDANT FEATURES

72

DESCRIPTIONS

72

SYSTEM ACTIVITY REPORTS

74

TRANSFER DIRECT TO MAILBOX

74

VOICE PROMPT PROGRAMMING

74

WEB PROGRAMMING

74

VOICE MAIL FEATURES

75

VOICE PROMPTED PROGRAMMING

80

UNIFIED VOICEMAIL

80

4.6 SAMPLE SMDR PRINTOUT

81

(WITHOUT CALLER ID)

81

4.7 SAMPLE SMDR PRINTOUT

82

(WITH CALLER ID/ANI NUMBER)

82

4.9 UCD CALL STATISTICS

84

LONGEST QUEUE TIME TODAY

85

LONGEST QUEUE TIME NOW

85

4.10 UCD AGENT STATISTICS

86

4.11 SAMPLE TRAFFIC REPORT

87

4.12 TRAFFIC REPORT OVERVIEW

88

5.2 FCC REQUIREMENTS

92

5.4 MUSIC ON HOLD WARNING

93

5.5 DISA WARNING

93

5.6 UNDERWRITERS LABORATORIES

94

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