Cisco IP Phone 7961G Manuel d'utilisateur

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2 OL-14683-01 Finding Additional InformationYou can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this URL:htt

Getting StartedCisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 3 Caution In European Union count

4 OL-14683-01 Connecting Your PhoneYour system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network

Connecting Your PhoneCisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 5 Removing the Hookswitch C

6 OL-14683-01 Registering with TAPSAfter your phone is connected to the network, your system administrator might ask you to auto-register your phone u

An Overview of Your PhoneCisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 7 An Overview of Your P

8 OL-14683-01 Cisco Unified IP Phone 7961G and 7961G-GE116345796810111213141513750312Cisco Unified IP Phone 7941G and 7941G-GE137504456791011121314151

An Overview of Your PhoneCisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 9 Item Description For

10 OL-14683-01 Understanding Lines and CallsTo avoid confusion about lines and calls, refer to these descriptions:Lines—Each line corresponds to a dir

An Overview of Your PhoneCisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 11 Understanding Line a

12 OL-14683-01 Understanding Phone Screen FeaturesThis is what your main phone screen might look like with active calls and several feature menus open

An Overview of Your PhoneCisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 13 Understanding Featur

14 OL-14683-01 Understanding Feature AvailabilityDepending on your phone system configuration, features included in this Phone Guide might not be avai

An Overview of Your PhoneCisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 15 Understanding SIP vs

16 OL-14683-01 Basic Call HandlingYou can perform basic call-handling tasks using a range of features and services. Feature availability can vary; see

Basic Call HandlingCisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 17 • If you make a mistake

18 OL-14683-01 Answering a CallYou can answer a call by lifting the handset, or you can use other options if they are available on your phone.Dial fro

Basic Call HandlingCisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 19 TipIf parties on a call he

20 OL-14683-01 Ending a CallTo end a call, hang up. Here are some more details.If you want to... Then...Hang up while using the handset Return the han

Basic Call HandlingCisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 21 Tips • Engaging the Hold

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22 OL-14683-01 Switching Between Multiple CallsYou can switch between multiple calls on one or more lines. If the call that you want to switch to is n

Basic Call HandlingCisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 23 In standard viewing mode,

24 OL-14683-01 Tips • If on-hook transfer is enabled on your phone, you can either hang up to complete the call, or press Transfer and then hang up.

Basic Call HandlingCisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 25 TipIf your phone displays

26 OL-14683-01 • Call forwarding is phone line specific. If a call reaches you on a line where call forwarding is not enabled, the call will ring as

Basic Call HandlingCisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 27 Making Conference CallsYou

28 OL-14683-01 Using Join(SCCP phones only)Join allows you to combine two or more existing calls to create a conference in which you are a participant

Basic Call HandlingCisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 29 Using cBargeYou can create

30 OL-14683-01 Viewing or Removing Conference ParticipantsDuring a standard (ad hoc) conference, you can view a list of participants and remove partic

Basic Call HandlingCisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 31 Note If you log into your

GPickUp Answer a call ringing in another groupiDivert Divert or redirect a call to a voice messaging systemJoin (SCCP only)Join together existing cal

32 OL-14683-01 Advanced Call HandlingAdvanced call-handling tasks involve special features that your system administrator might configure for your pho

Advanced Call HandlingCisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 33 Picking Up a Redirected

34 OL-14683-01 • Pressing OPickUp or Other PickUp or connects you to the call in the pickup group with the highest priority. • If you have multiple

Advanced Call HandlingCisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 35 Tips • You have a limi

36 OL-14683-01 Understanding Shared LinesRemote-in-Use IconThe Remote-in-Use icon appears when another phone that shares your line has a connected c

Advanced Call HandlingCisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 37 Single-button and Multi

38 OL-14683-01 Preventing Others from Viewing or Barging a Shared-Line CallIf you share a phone line, you can use the Privacy feature to prevent other

Advanced Call HandlingCisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 39 Using BLF to Determine

If you want to... Then...Check the security level of a call or conferenceLook for a security icon in the top right corner of the call activity area, n

Advanced Call HandlingCisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 41 • Preemption is the p

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 iii ContentsGetting Started 1Using this Guide

42 OL-14683-01 Using Cisco Extension MobilityCisco Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone as your own. O

Advanced Call HandlingCisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 43 Put a call that has bee

44 OL-14683-01 Tips • When calling Mobile Voice Access, you need to enter the number you are call from in addition to the PIN if any of the following

Using a Handset, Headset, and SpeakerphoneCisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 45 Usi

46 OL-14683-01 Obtaining a HeadsetYour phone supports four- or six-wire headset jacks. For information about purchasing headsets, see Headset Informat

Using Call Logs and DirectoriesCisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 47 Using Call Log

48 OL-14683-01 Tip (SCCP phones only)To view the complete call record of a multiparty call (for example, of call that has been forwarded or transferre

Using Call Logs and DirectoriesCisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 49 • The second

50 OL-14683-01 TipUse the numbers on your keypad to enter characters on your phone screen. Use the Navigation button on your phone to move between inp

Using Call Logs and DirectoriesCisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 51 Add a new PAB

iv OL-14683-01 Switching an In-Progress Call to Another Phone 22Viewing Multiple Calls 22Transferring Calls 23Sending a Call to a Voice Message

52 OL-14683-01 Tips • Your system administrator can provide you with the user ID and PIN that you need to log in to Personal Directory. • Personal D

Changing Phone SettingsCisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 53 Changing Phone Setting

54 OL-14683-01 Customizing the Phone ScreenYou can adjust the characteristics of your phone screen.If you want to... Then...Change the phone screen co

Accessing Voice MessagesCisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 55 Accessing Voice Messa

56 OL-14683-01 Using the User Options Web PagesYour Cisco Unified IP Phone is a network device that can share information with other network devices i

Using the User Options Web PagesCisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 57 Configuring F

58 OL-14683-01 Configuring Fast Dials on the WebThis section describes how to assign Fast Dials from your User Options web pages.If you want to... The

Using the User Options Web PagesCisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 59 Using the Add

60 OL-14683-01 Setting Up Phone Services on the WebPhone services can include special phone features, network data, and web-based information (such as

Using the User Options Web PagesCisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 61 Controlling U

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 v Using a Handset, Headset, and Speakerphone 4

62 OL-14683-01 TipYour PIN and password allow you to access different features and services. For example, use your PIN to log in to Cisco Extension Mo

Using the User Options Web PagesCisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 63 Change the au

64 OL-14683-01 Setting Up Phones and Access Lists for Mobile ConnectWhen using Cisco Mobile Connect, you must add your cellular and other phones that

Using the User Options Web PagesCisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 65 Add members t

66 OL-14683-01 Add a new remote destination1. Choose User Options > Mobility Settings > Remote Destinations.2. Select the device from the Name d

Using the User Options Web PagesCisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 67 Using Cisco W

68 OL-14683-01 Log out of WebDialer Click the logout icon in the Make Call or Hang Up page.Set up, view, or change WebDialer preferencesAccess the Pre

Understanding Additional Configuration OptionsCisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 69

70 OL-14683-01 Share phones or office space with coworkersConsider using: • Call Park to store and retrieve calls without using the transfer feature

Troubleshooting Your PhoneCisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 71 Troubleshooting You

vi OL-14683-01 Using the Quality Reporting Tool 72Cisco One-Year Limited Hardware Warranty Terms 73Index 75

72 OL-14683-01 Viewing Phone Administration DataYour system administrator might ask you to access administration data on your phone for troubleshootin

Cisco One-Year Limited Hardware Warranty TermsCisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 73

74 OL-14683-01 Replacement, Repair, or Refund Policy for Hardware Cisco or its service center will use commercially reasonable efforts to ship a repla

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 75 IndexAAbbreviated Dialing 59Address Book Sync

76 OL-14683-01 prioritizing 40redirecting while ringing 33reporting problems with 72secure 39storing and retrieving 34transferring 23using DND 26viewi

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 77 FFAC 18Fast Dial servicedialing with 18Fast D

78 OL-14683-01 line buttons, identifying 9linesand call forwarding 25, 62and call states 11and using BLF 39description of 10icons 11ring patterns for

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 79 phone servicesconfiguringsee also User Option

80 OL-14683-01 subscriptions, for phone services 60suspicious calls, tracing 40switching calls 22TTabs, phone and feature 12TABSynch 59TAPS, using 6te

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 1 Getting StartedUsing this GuideThis guide prov

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