Cisco 7921 Guide de l'utilisateur télécharger pdf (Page 22)

Prioritizing Critical Calls

In some specialized environments, such as military or government offices, you might need to make and receive urgent or critical

calls. If you have the need for this specialized call handling, your system administrator can add Multilevel Precedence and

Preemption (MLPP) to your phone.

Keep these terms in mind:

• Precedence indicates the priority associated with a call.

• Preemption is the process of ending an existing, lower priority call while accepting a higher priority call that is sent to your

phone.

Want to choose a priority (precedence) level for an outgoing call

Contact your system administrator for a list of corresponding precedence numbers for calls.

Want to make a priority (precedence) call

Enter the MLPP access number (provided by your system administrator) followed by the phone number.

Hear a special ring (faster than usual) or special call waiting tone

You are receiving a priority (precedence) call. An MLPP icon on your phone screen indicates the priority level of the call.

Want to view priority level of a call

Look for an MLPP icon on your phone screen:

Priority Call

Medium priority (immediate) call

High priority (flash) call

Highest priority (flash override) or Executive Override call

Higher priority calls are displayed at the top of your call list. If you do not see an MLPP icon, the priority level of the call is

normal (routine).

Want to accept a higher-priority call

Answer the call as usual. If necessary, end an active call first.

Hear a continuous tone interrupting your call

You or the other party are receiving a call that must preempt the current call. Disconnect immediately to allow the higher

priority call to ring through.

Tips

• When you make or receive an MLPP-enabled call, you will hear special ring tones and call-waiting tones that differ from

the standard tones.

• If you enter an invalid MLPP access number, a verbal announcement will alert you of the error.

Transferring Calls

Transfer or redirects a connected call. The target is the number to which you want to transfer the call.

Transfer a call without talking to the transfer recipient

1. From an active call, choose Options >Trnsfer.

2. Dial the target number.

1 2 ... 17 18 19 20 21 22 23 24 25 26 27 28

Pas de commentaire

Cisco 7921 Guide de l'utilisateur Page 22